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The College for Behavioral Health Leadership

The College for Behavioral Health Leadership

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Videos & Webinars

Workforce Solutions Jam | Building the Future Workforce: Youth Pathways into Behavioral Health Careers (May 2026)

May 19, 2026 by Chelsey Gutierrez


Presentation Slides (PDF)

Workforce Solutions Jam | Building the Future Workforce: Youth Pathways into Behavioral Health Careers

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

Webinar description: As demand for behavioral health services continues to grow nationwide, strengthening the workforce pipeline must begin earlier, by engaging and supporting youth and young adults as future professionals, advocates, and peers. This Workforce Solutions Jam will spotlight innovative, real-world strategies that are expanding pathways into behavioral health careers while centering lived experience, equity, and sustainability. 

Featuring leaders from workforce development, provider networks, and youth-led movements, this session will explore how cross-sector partnerships, policy and reimbursement strategies, and youth-driven program design can collectively build a stronger, more resilient behavioral health workforce. Panelists share lessons learned from advancing career pathways for youth, including those with intellectual and developmental disabilities, and discuss how to cultivate a mission-driven workforce in under-resourced and highly regulated environments. 

Participants will leave with actionable insights on how to design, support, and scale youth-focused workforce initiatives that not only address shortages but also transform the future of behavioral health care. 

Learning Objectives:  

  • Identify key barriers and opportunities in developing youth-centered behavioral health workforce pathways, including policy, funding, and system-level challenges 
  • Explore innovative models for engaging youth and young adults as peer advocates, trainees, and future behavioral health professionals 
  • Understand the role of cross-sector partnerships (e.g., education, workforce systems, provider organizations) in building sustainable career pipelines 
  • Examine strategies to support inclusive workforce development, particularly for youth with intellectual and developmental disabilities and those with lived experience 
  • Apply practical approaches to strengthen recruitment, training, and retention of a mission-driven behavioral health workforce starting at the youth level 

Audience: We welcome all who are interested in building youth pathways into the behavioral health workforce. The material is primarily structured to provide maximum value to behavioral health leaders, workforce development organizations, policymakers, and youth-serving organizations developing and supporting early career pipelines.

Resources:

  • The ArcGreater New Orleans
  • Behavioral Health Camp (Montana State University)
  • Brief: Colorado Designs Behavioral Health Stackable Credentials for a Stronger Workforce (NASHP)
  • Colorado Legislation on Behavioral Health Workforce (Colorado General Assembly)
  • DBHR Prevention Fellowship Program
  • Georgia CTE Behavioral Health Pathway (Pg 6)
  • Innovative high school program equips students for behavioral health careers (Oregon Health Authority)
  • National Academy for State Health Policy
  • Practicing Child and Adolescent Psychiatrists Workforce Map by State (AACAP)
  • The WREDI Program (The Network of Behavioral Health Providers)
  • Youth Mental Health Corps
  • Youth MOVE National

Speaker Information

Arc Telos Saint Amour

Arc Telos Saint Amour (they/them) is a disabled, queer and trans, Two-Spirit person of Mexican Native Indigenous descent (Coahuiltecan).  

Growing up houseless and hungry, in and out of child welfare, mental health, and other systems, they eventually found themselves gang-involved and carceral system-impacted, which fortunately is where they found the power of peer support. Although still systems-impacted today, Telos has taken their identity as a victim/survivor of childhood trauma and developed that lived and living experience into a passion for systems change, policy reform, and abolitionist, decolonization practices.

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Believing in self-agency and bodily autonomy, Arc Telos considers themselves to be a peer supporter and a harm reductionist, trying to empower others while navigating their own co-occurring serious mental illness and substance use journey. This has led them to a deep belief in Native Indigenous Animism, radical empathy, and the power of holistic affirmation and healing. Professionally, Arc Telos spent over ten years as a national executive business developer, opening new businesses all over the US. Following this, Arc Telos has spent over ten years as an executive leader in the non-profit field, leading organizations through-out the nation centering Justice, Equity, Diversity, and Inclusion (JEDI) practices and using trauma-informed and intersectionality-based frameworks. Currently they are the Executive Director of Youth MOVE National, deeply embedded within youth advocacy work, and the CEO of A.T. Consulting, as well as involved in several boards (Black and Pink, ForYouPage.Org, Unified Youth, etc.). Telos is of course more than just their career and identities. They are deeply passionate about all genres of music, documentaries, hiking and other outdoor adventures (in which they are infamous for achieving minor injuries and the loss of shoes), and absolutely refusing to be anyone other than Princess Peach in Mario Kart or Mario Party. 

Heather Mathews

Heather Mathews is the Executive Director of The Arc of Greater New Orleans (ArcGNO), a nonprofit organization dedicated to promoting inclusion and supporting individuals with intellectual and developmental disabilities. A licensed clinical social worker, she brings experience working with individuals with co-occurring developmental disabilities and mental health needs, and focuses on expanding workforce opportunities, strengthening community integration, and advancing supportive policies. Under her leadership, ArcGNO has strengthened its position as a trusted regional resource, while expanding innovative workforce development initiatives and social enterprises that create meaningful employment opportunities for people with disabilities.

Rebekah Falkner, LMSW

Rebekah Falkner rejoined National Academy for State Health Policy (NASHP) in 2022.  Most recently, Rebekah has focused on the behavioral health workforce shortage, rural mental health care delivery, and the expansion of peer services in Texas.  Rebekah has also worked on the Texas 1115 Delivery System Reform Incentive Payment Program and Money Follows the Person.  Prior to working in Texas, Rebekah was a part of NASHP’s work in Arkansas centering on supported employment.  Rebekah grew up in Mississippi, earning a Bachelor of Social Work from the University of Mississippi and a Master of Social Work from the University of Arkansas at Little Rock.

Sydney Carter, MPH, BBA

Sydney Carter is the WREDI Program Manager at The Network of Behavioral Health Providers (NBHP), a behavioral health workforce development initiative.
 
Sydney Carter served (NBHP) as the Policy Program & Special Projects Manager until March 2025, during which her duties included assisting with the WREDI Program at half capacity. Immediately prior, she served as the Program & Policy Coordinator for NBHP. 

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Prior to joining NBHP in July 2020 as The Hogg Foundation for Mental Health, Mental Health Policy Fellow, Sydney completed her Master of Public Health program at The University of Texas (UTHealth) Health Science Center at Houston, School of Public Health, with a focus in Healthcare Management. Before that, she graduated from the University of Cincinnati with a Bachelor of Business Administration degree with a focus in Operations Management and a minor in Health Education. 
 
Sydney has work experience in varying sectors, including: mental health and substance use, policy & legislative advocacy, cancer care, corporate wellness, information technology, business, education, and general fitness. Sydney is a passionate advocate for mental health and substance use access and policy change, especially in Texas, and also is a lifelong advocate for animal welfare in her personal life. In her free time, she enjoys volunteering at the Houston SPCA, reading, exercising, traveling, being outdoors, and spending time with family, friends, and her 4-year-old-dog-who-is-still-a-puppy, Theo. 

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Extending the Behavioral Health Workforce: Alaska’s BH Aide Model (April 2026)

April 22, 2026 by Chelsey Gutierrez


Presentation Slides (PDF)

Workforce Solutions Jam | Extending the Behavioral Health Workforce: Alaska’s BH Aide Model   

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

In January, the Workforce Solutions Partnership launched a four-part webinar series titled Extending the Behavioral Health Workforce: Innovative Strategies for Integrated Care. This series showcases scalable, practical innovations that expand behavioral health workforce capacity while preserving quality of care. Each session explores a distinct strategy, from enhancing existing roles to leveraging lived experience and technology, to help organizations meet rising demand through integrated, community-centered approaches.

Session 4: Alaska’s BH Aide Model

Addressing the workforce shortages in rural and frontier communities has been a decades long concern. Rural and frontier communities have unique needs and require trusted relationships with a workforce that is representative of the communities served. The Behavioral Health Aide (BHA) program in Alaska was initiated in 2009 by the Alaska Native Tribal Health Consortium (ANTHC). It was designed to provide behavioral health prevention, treatment, and recovery services in rural Alaska through a “counselor-in-every-village” where communities may have 100 or fewer residents. The model has grown to a statewide approach with a formal training curriculum, Medicaid reimbursement, and solid evaluation and outcomes.  Watch the recording to to hear lessons learned, BHA’s process of development and how Alaska has supported other communities by scaling this solution. As we launch Rural Health Transformation efforts nationally, this is a timely and important discussion on what works in rural and tribal communities.   

Learning Objectives

  • Explore emerging workforce models that prepare frontline workers and other non‑licensed staff to deliver evidence‑informed behavioral health support in clinical and community‑based settings.
  • Assess how community‑centered approaches can improve access to care and continuity of services, particularly in underserved or hard‑to‑reach populations.
  • Identify strategies for developing internal training programs that expand care capacity while maintaining quality, supervision, and appropriate scope of practice

Audience: We welcome all who are interested in behavioral health workforce expansion. The material is primarily structured to provide maximum value to clinicians and clinical leaders..

Resources:

  • Session Q&As
  • National Academy for State Health Policy
  • Behavioral Health Aide Program – Alaska
  • Brief: Behavioral Health Workforce Centers Leverage Partnerships to Address Workforce Education and Gaps (NASHP)

Speaker Information

Rebekah Falkner, LMSW

Rebekah Falkner rejoined National Academy for State Health Policy (NASHP) in 2022.  Most recently, Rebekah has focused on the behavioral health workforce shortage, rural mental health care delivery, and the expansion of peer services in Texas.  Rebekah has also worked on the Texas 1115 Delivery System Reform Incentive Payment Program and Money Follows the Person.  Prior to working in Texas, Rebekah was a part of NASHP’s work in Arkansas centering on supported employment.  Rebekah grew up in Mississippi, earning a Bachelor of Social Work from the University of Mississippi and a Master of Social Work from the University of Arkansas at Little Rock.

Josie Poiyuna Garnie, A.A.S.,
HUMS, BHP

Josie Poiyuna Garnie is Iñupiaq, the daughter of Joe Garnie and Helen Okbaok, born and raised in Teller. She is also the mother of Lauryn and Aubrina and grandmother of Adelyn. Josie has been a Village Based Counselor (VBC) for Norton Sound Health Corporation since 1997 and supervises other VBCs in the Bering Strait region. She received her Rural Human Services Certificate and AAS degree in Human Services from the University of Alaska Fairbanks. Josie is a certified Behavioral Health Aide Practitioner.

Xiomara Owens, Ph.D.

Dr. Xiomara “Xio” Owens grew up in Wasilla, Alaska and currently lives in Anchorage with her wife and their five children. Xio obtained her PhD in Clinical-Community Psychology from the University of Alaska Anchorage. Since 2009, Xio has worked in the Behavioral Health Aide (BHA) Program at the Alaska Native Tribal Health Consortium; her work with the BHA program began as a practicum student and she now serves tribes and tribal health organizations across the state in her role as the Director of Behavioral Health Aide Training. Xio is passionate about workforce development, holistic healthcare, and serving populations that have historically be underserved. In her off time, Xio enjoys being with her family, biking, cooking, doing puzzles, and playing games.

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Technology as an Extender (March 2026)

March 18, 2026 by Chelsey Gutierrez


Presentation Slides (PDF)

Workforce Solutions Jam | Extending the Behavioral Health Workforce: Technology as an Extender

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

In January, the Workforce Solutions Partnership launched a four-part webinar series titled Extending the Behavioral Health Workforce: Innovative Strategies for Integrated Care. This series showcases scalable, practical innovations that expand behavioral health workforce capacity while preserving quality of care. Each session explores a distinct strategy, from enhancing existing roles to leveraging lived experience and technology, to help organizations meet rising demand through integrated, community-centered approaches.

Session 3: Technology as an Extender

Technology plays an increasingly significant role in helping behavioral health organizations extend capacity and enhance service quality. In this session, we’ll explore how artificial intelligence (AI), digital platforms, and virtual training tools can be used to streamline workflows, modernize clinical operations, and accelerate workforce development in practical and meaningful ways. View our conversation about how emerging technology can support clinical judgment in behavioral health care settings. We highlight opportunities for improved supervision, documentation efficiency, training standardization, and real‑time quality improvement.

Learning Objectives

  • Explore emerging workforce models that prepare frontline workers and other non‑licensed staff to deliver evidence‑informed behavioral health support in clinical and community‑based settings.
  • Assess how community‑centered approaches can improve access to care and continuity of services, particularly in underserved or hard‑to‑reach populations.
  • Identify strategies for developing internal training programs that expand care capacity while maintaining quality, supervision, and appropriate scope of practice

Audience: We welcome all who are interested in behavioral health workforce expansion. The material is primarily structured to provide maximum value to clinicians and clinical leaders..

Resources:

  • Lyssn.io Slides (Lyssn.io)
  • Preliminary investigation of an artificial intelligence-based cognitive behavioral training tool (PubMed)
  • AI Governance & Human Oversight Framework (Rosa Thomas)

Speaker Information

Dr. Zac Imel

Dr. Zac Imel is a  Professor with Counseling Psychology Program in the Department of Educational Psychology at the University of Utah and also holds an Adjunct appointment in the Department of Psychiatry.

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He received his Ph.D. from the University of Wisconsin-Madison’s Counseling Psychology doctoral program (APA-Accredited). He completed his pre-doctoral intern at the VA Puget Sound Health Care System (VAPSHCS) in Seattle. He was a clinical research post-doctoral fellow with the Mental Illness Research, Education, and Clinical Center (MIRECC) at VAPSHCS (APA-Accredited). As a faculty member, his primary interests involve research, teaching, and service related to the promotion and understanding of quality mental health treatment -with a specific focus on psychotherapy.

Alexandra Plante

Alexandra Plante is a Senior Advisor of Substance Use at the National Council for Mental Wellbeing, and works alongside the United Nations Office of Drug Control Policy (UNODC) on unethical practices in substance use disorder treatment and recovery. Previously she has served as a consultant to U.S. federal agencies and state policymakers, international agencies, and private entities such as Google.

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Her writing has been featured in outlets such as Harvard Health Publications, Psychology Today, and The Fix. She holds a M.A. in Quantitative Research in Communications, and previously served as a Director at the Massachusetts General Hospital and Harvard Medical School – Recovery Research Institute, and DynamiCare Health.

Rosa M. Thomas, MA, LLP

Rosa M. Thomas, MA, LLP is a senior healthcare executive with more than 20 years of leadership experience across behavioral health, crisis response systems, and Federally Qualified Health Centers (FQHCs). She has led large-scale operational transformation initiatives focused on improving access, strengthening quality, reducing psychiatric hospitalization, and integrating behavioral and primary care within highly regulated environments.

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Rosa holds a master’s degree in psychology with certifications in neuropsychology and integrated healthcare delivery. She played a key leadership role in the development and launch of Michigan’s statewide Crisis and Access Line (MiCAL) and was appointed by the Governor of Michigan to serve on the School Safety and Mental Health Commission. Her expertise spans clinical operations, regulatory compliance, workforce strategy, and system redesign within publicly funded behavioral health systems.

She completed executive certification in AI Strategies for Business Transformation at Northwestern University’s Kellogg School of Management. Rosa advises healthcare and nonprofit leaders on operational standard operating procedures (SOPs), governance frameworks, and human-in-the-loop models that integrate AI responsibly while safeguarding clinical judgment, compliance, workforce clarity, and sensitive information. Her work bridges executive strategy with ethical stewardship in care delivery.

Series Topics

Session 1: Maximizing Existing Roles (January 2026)

Session 2: Training the Allied Workforce (February 2026)

Session 3: Technology as an Extender (March 2026)

Session 4: Lived Experience as a Resource (April 2026)

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Training the Allied Workforce (February 2026)

February 18, 2026 by Chelsey Gutierrez


Presentation Slides (PDF)

Workforce Solutions Jam | Extending the Behavioral Health Workforce: Training the Allied Workforce

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

In January, the Workforce Solutions Partnership launched a four-part webinar series titled Extending the Behavioral Health Workforce: Innovative Strategies for Integrated Care. This series showcases scalable, practical innovations that expand behavioral health workforce capacity while preserving quality of care. Each session explores a distinct strategy, from enhancing existing roles to leveraging lived experience and technology, to help organizations meet rising demand through integrated, community-centered approaches.

Session 2: Training the Allied Workforce

 As behavioral health systems grapple with persistent workforce shortages and growing demand, many organizations are rethinking who delivers care and how. Part two of this four‑part series explores emerging models that equip frontline workers and other non‑licensed staff with foundational behavioral health skills to extend care capacity, particularly in underserved and rural communities. This session highlights how internal training programs, youth‑ and peer‑informed approaches, and community‑centered service models are being used to strengthen care teams, support integrated care, and improve access to critical behavioral health services.

Learning Objectives

  • Explore emerging workforce models that prepare frontline workers and other non‑licensed staff to deliver evidence‑informed behavioral health support in clinical and community‑based settings.
  • Assess how community‑centered approaches can improve access to care and continuity of services, particularly in underserved or hard‑to‑reach populations.
  • Identify strategies for developing internal training programs that expand care capacity while maintaining quality, supervision, and appropriate scope of practice

Audience: We welcome all who are interested in behavioral health workforce expansion. The material is primarily structured to provide maximum value to clinicians and clinical leaders..

Resources:

  • Addressing mental health deserts: a geographic and economic analysis of mental health service gaps in Houston (Frontiers in Public Health)
  • Lay Counselor Academy

Speaker Information

Carolina “Lena” Ayala

Carolina “Lena” Ayala is a Community As Medicine coach at Open Source Wellness. She is a mother, wife, author and crossing guard. She holds many titles and positions but what is most important is the healing journey she continues to be on in relation to self, people, food, movement and medicine. 

Dr. Chakema Carmack

Chakema Carmack, Ph.D. is a community psychologist with a specialty in statistics and methodology. Dr. Carmack currently contributes to the field of prevention science through teaching, community involvement, and personally meaningful research. Her specific interests involve reducing the incidence of HIV and other STIs in African American and Hispanic communities. Her focus is on using health behavior theory and research to create, tailor, and evaluate behavioral STI risk-reduction programs that reflect the unique cultural needs of these populations. Other areas of research focus involve the use of complex adaptive systems methodology and latent variable modeling to explore associations between psychosocial cognitions and sexual risk behavior.

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Education: Ph.D. in Community Psychology, Specialty: Statistics & Methodology, Wichita State University, 2007
Dual Appointment Post-Doc: Prevention Research Center & The Methodology Center, The Pennsylvania State University, 2010

Dr. Damien Kelly

A Native Houstonian, Damien Kelly, Ed.D., MS-HRM, has served in social service organizations for nearly two decades, specializing in service to homeless and low-income communities. As an advocate for social change, he has also done missionary work in parts of the Dominican Republic, Mexico, Honduras, and India. He has been a director for multiple organizations and is now refocusing his career to align with research initiatives attributable to his unwavering belief that today’s research can lead to tomorrow’s cure. He earned a Doctorate in Education and Ethical Leadership from the University of St. Thomas, a Master of Science in Human Resources Management from Houston Baptist University, and a Bachelor of Arts in Psychology from Texas Southern University.

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Dr. Kelly’s research is interdisciplinary, integrating population health, housing policy, mental health, community-based research, and social justice. He focuses on systemic inequalities, particularly how housing, healthcare access, and mental health service gaps affect marginalized groups. His work also demonstrates a strong community engagement and policy analysis component, positioning him as a scholar who is deeply invested in equity-driven research.

Dr. Elizabeth Markle

Elizabeth Markle, Ph.D. is a licensed psychologist, speaker, writer, researcher, and Professor of Community Mental Health at California Institute of Integral Studies.  She is the co-founder and Executive Director of Open Source Wellness, a national nonprofit offering experiential behavioral health and wellness via a “Community As Medicine” approach in collaboration with healthcare providers, payors, and community based organizations.

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Dr. Markle earned her doctorate in Counseling Psychology from Northeastern University and her M.A. in Psychology from Pacifica Graduate Institute. She completed her pre-doctoral internship at Cambridge Health Alliance/Harvard University, and her postdoctoral training in Primary Care-Mental Health Integration at the San Francisco VA Medical Center. Dr. Markle is a thought leader in the field of health and wellness and has been sought-after as a consultant for her unique insights and expertise in clinic-community integration, innovative approaches to mental health, and group facilitation. 

Dr. Elizabeth C. Morrison

Elizabeth C. Morrison, Ph.D., LCSW is the co-creator of The Lay Counselor Academy and the leader of Flourish Counseling Services. Elizabeth’s driving force is her passion to centralize empathy and the human connection throughout health and and social care systems. She has dedicated her career to expanding access to high quality mental health services, first as a vanguard in the Integrated Behavioral Health (IBH) field where she was one of the first leaders to establish IBH at a community health center (CHC) in California, going on to help countless other CHCs integrated behavioral health services over the past two decades.

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As a co-creator of The Lay Counselor Academy, Elizabeth has trained over 1,100 community members to provide mental health counseling in their communities, expanding access to high quality, culturally concordant care. Elizabeth launched Flourish in 2020, to “help the helpers” by providing easy access to high quality mental health care for employees of health and social care organizations. The Flourish team prioritizes skills over degrees, and for this reason, is a mix of licensed clinicians and lay counselors, who do the same work, for equal pay. Elizabeth holds a PhD in psychology from Blanquerna University, has a Master of Social Welfare from UCLA, and a Master Addiction Counselor Certification from the National Association of Addiction Professionals. She has been a practicing clinician for over 30 years.

Series Topics

Session 1: Maximizing Existing Roles (January 2026)

Session 2: Training the Allied Workforce (February 2026)

Session 3: Technology as an Extender (March 2026)

Session 4: Lived Experience as a Resource (April 2026)

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Maximizing Existing Roles (January 2026) 

January 21, 2026 by Chelsey Gutierrez


Presentation Slides (PDF)

Workforce Solutions Jam | Extending the Behavioral Health Workforce: Maximizing Existing Roles

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

In January, the Workforce Solutions Partnership launched a four-part webinar series titled Extending the Behavioral Health Workforce: Innovative Strategies for Integrated Care. This series showcases scalable, practical innovations that expand behavioral health workforce capacity while preserving quality of care. Each session explores a distinct strategy, from enhancing existing roles to leveraging lived experience and technology, to help organizations meet rising demand through integrated, community-centered approaches.

Session 1: Maximizing Existing Roles: Practical Strategies to Expand Capacity and Strengthen Integrated Care

The behavioral health field is facing a critical workforce shortage, one that affects both the present and the future. By 2038, the Health Resources and Services Administration projects shortages of nearly 99,780 mental health counselors and 77,050 addiction counselors. This session, the first in a four-part series, explores how organizations can leverage traditional workforce extender roles, such as care managers, behavioral health technicians, and medical assistants to alleviate clinician burden, improve access, and enhance integrated care models.

Suggested Learning Objectives:

  1. Explore how workforce extender roles can offset clinician workload by supporting administrative tasks, care coordination, and routine check-ins.
  2. Learn about effective integration of extender roles within team-based settings, through role redesign examples and workflow innovations

Audience: We welcome all who are interested in behavioral health workforce expansion. The material is primarily structured to provide maximum value to clinicians and clinical leaders.

Resources:

  • Collaborative Care (CoCM) Key Reference List (Meadows Mental Health Policy Institute)
  • The Quintuple Aim (The Institute for Healthcare Improvement)
  • Psychological Safety-The Fearless Organization (Amy C. Edmondson)
  • Multidisciplinary Teaming: Enhancing Collaboration through Increased Understanding (National Institute of Health)
  • ​Practice-Based Versus Telemedicine-Based Collaborative Care for Depression in Rural Federally Qualified Health Centers: A Pragmatic Randomized Comparative Effectiveness Trial (The American Journal of Psychiatry)
  • Collaborative Tele-Pain and Substance Use Disorder Care for Patients in a Rural Setting: Results of a Single-Arm Open-Label Pilot Trial. Pain Management Nursing. (National Library of Medicine).
  • Effectiveness of a Quality Improvement Intervention for Adolescent Depression in Primary Care Clinics (JAMA)
  • Upcoming Resources (contact Jenna Parro for more information jparro@mmhpi.org)
    • Scalable Strategies to Expand the Behavioral Health Workforce, which will highlight 12 organizations and states doing innovative work to expand access through CoCM. Expected Spring 2026.
    • 3-hour asynchronous Behavioral Health Care Manager training. Expected 2026. 

Speaker Information

Dr. Ken Hopper

Dr. Ken Hopper, MD, MBA Dr Hopper is a board-certified psychiatrist and healthcare innovator with over 30 years of experience advancing neurobehavioral science, population health, and value-based care. Dr. Hopper has designed and implemented transformative initiatives that improve individual and system-wide health outcomes by bridging science and operational excellence.

He is actively participating in several innovative and targeted projects designed to improve health system collaboration, cost-efficiency, and outcomes. At The Hopper Group, his team-based practice, Dr. Hopper continues to innovate by employing and refining registry-centered team care, lifestyle principles, and targeted cognitive techniques.

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During his tenure as National Medical Director of Integrated Care at Anthem’s Government Business Division and Chief Medical Officer/VP of Clinical Innovation at Humana’s Behavioral Division, Dr. Hopper led or co-led groundbreaking initiatives, including integrated case management and the nationwide implementation of the Collaborative Care Model (AIMS Center, U. Washington). These and many other programs delivered measurable results, advancing proactive care and principles of the Quintuple Aim long before the term was coined.

As Professor and Assistant Dean of Health Systems Science Education at the Alice L. Walton School of Medicine, Dr. Hopper applied his extensive knowledge of America’s health systems and hands-on expertise in healthcare design to the early phases of curricular design. Dr. Hopper also contributed to the health systems curriculum at the TCU Marion Burnett School of Medicine where he also served as an inaugural physician development coach.

Dr. Hopper has served as President of the Texas Academy of Psychiatry and co-authored multiple papers and guidance tools in association with the National Council’s Medical Director Institute and the American Psychiatric Association.

Jenna Parro, MHA

Jenna Parro, MHA is Director of Cross System Strategy and Practice at Meadows Mental Health Policy Institute, where she leads mental health systems change across colleges and communities. With over a decade of experience in public health and community impact, Jenna specializes in designing scalable frameworks that bridge organizational boundaries to address complex challenges. At the Meadows Institute, she partners with colleges and universities, developing comprehensive approaches to campus mental health while also creating new behavioral health pathways that address critical workforce shortages and promote economic mobility.

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In her previous role at Dell Medical School at The University of Texas at Austin, Jenna built coalitions focused on addressing social and structural drivers of health in communities. Her expertise spans strategic partnership development, systems analysis, and translating complex research into actionable policy and practice solutions. Jenna began her career as a health educator directly serving college students, which allows her to bring a deep understanding of direct service delivery to her current systems-level work. She holds an undergraduate degree in Anthropology from The University of Texas at Austin and completed a Master of Health Administration at Texas State University. 

Dr. Garima Singh

Dr. Garima Singh is a triple board–certified physician in Child and Adolescent Psychiatry, General Psychiatry, and Addiction Medicine. She serves as adjunct faculty in the Department of Psychiatry at the University of Missouri, participates as an expert panelist for the ECHO Child and Adolescent Psychiatry program, and is the president of the Missouri Psychiatry Physician Association. 

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Deeply passionate about evidence-based medicine, Dr. Singh is committed to integrating cutting-edge research and novel clinical innovations into everyday practice. Her work emphasizes the seamless integration of medical and behavioral health services, ensuring that care is both comprehensive and patient-centered. 

In her current role, Dr. Singh focuses on transformative healthcare delivery models, including telehealth and integrated, collaborative care systems, with a particular emphasis on improving access in rural and underserved communities. 

Beyond her clinical and academic work, Dr. Singh is dedicated to empowering the next generation of leaders. She actively mentors young professionals, supports leadership development, and contributes to building platforms that foster training, growth, and innovation across the behavioral health and medical fields. 

Series Topics

Session 1: Maximizing Existing Roles (January 2026)

Session 2: Training the Allied Workforce (February 2026)

Session 3: Technology as an Extender (March 2026)

Session 4: Lived Experience as a Resource (April 2026)

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | The Future of Rural Behavioral Health (December 2025)

December 18, 2025 by Chelsey Gutierrez


Presentation Slides (PDF)

Workforce Solutions Jam | The Future of Rural Behavioral Health

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

As states and local governments move swiftly to launch efforts under the Rural Health Transformation Program (RHTP), there is an opportunity to elevate the role of behavioral health and lessons learned about the rural behavioral health workforce. Increasing demand and shortages in the workforce are long-standing challenges for rural communities. The RHTP is an opportunity to lean into scalable solutions and to intensify partnerships within the community to meet the need and to spread the workforce. From traditional to non-traditional workforce solutions, now is the time to identify what works and to scale those nationally. This Jam session will explore lessons learned from across sectors and examine the community partnerships that are building effective strategies.    

Resources:

  • Nebraska Behavioral Health Employment Dashboard (BHECN)
  • The Licensed Behavioral Health Workforce Report 2025 Data (BHECN)
  • Behavioral Health in Ohio: Improving Data, Moving Toward Racial & Ethnic Equity – Opportunities for the Workforce (Mental Health & Addiction Advocacy Coalition)
  • Behavioral Health Education and Career Opportunities Navigator (Behavioral Health Regional Workforce Coalition)
  • Pennsylvania Psychiatric Leadership Council

Meet the Speakers 

Dr. Marley Doyle is an Associate Professor in the University of Nebraska Medical Center Department of Psychiatry and the Director of the Behavioral Health Education Center of Nebraska (BHECN), a state-funded organization whose mission is to recruit and retain a skilled and passionate behavioral health workforce in Nebraska. She is a nationally recognized leader in behavioral health workforce development, particularly in organizational models.  
 
Clinically, Dr. Doyle maintains an active practice in women’s reproductive psychiatry and works in UNMC’s Psychiatric Emergency Services.  
 
Dr. Doyle earned her medical degree from Creighton University. She completed her residency in adult psychiatry at McGaw Medical Center of Northwestern University in Chicago, followed by a fellowship in Women’s Mental Health at Brigham and Women’s Hospital in Boston. 
 
Dr. Doyle is published on a wide range of topics focusing on the behavioral health workforce, the inclusion of disabilities in medicine, and reproductive psychiatry. She has won numerous grants, including $25.5 million in American Rescue Plan Act (ARPA) funds and teaching awards, and is a Gold Humanism Honor Society member. 

Jennifer Dunn, LMFT is currently serving as the Deputy Assistant Commissioner for Field Operations South.  She previously worked as the Rural Health Agent for the Southwest District of UGA Extension.

Jennifer Dunn is currently serving as the Deputy Assistant Commissioner for Field Operations South.  She previously worked as the Rural Health Agent for the Southwest District of UGA Extension. She earned both her bachelor’s and master’s degrees in Child and Family Development from the University of Georgia in 1996 and 2001, respectively. Jennifer is a licensed Marriage and Family Therapist, a recipient of the Intensive Cognitive Behavior Therapy for Schizophrenia Certification at the Aaron T. Beck Institute for Cognitive Behavior Therapy in Philadelphia, a trainer for Mental Health First Aid and QPR (Question, Persuade and Refer) to assist with Suicide Prevention.

Before beginning her position with UGA Extension, Jennifer worked for the Department of Behavioral Health and Developmental Disabilities for sixteen years, where she served as the Regional Services Administrator for the twenty-four counties located in the southwestern portion of the state. In her current role, Jennifer is helping advance the vision and mission of the Department of Behavioral Health and Developmental Disabilities in the Southern part of the state. She also is an advisory Board member for the State Office of Rural Health and the Georgia Farmworker Healthcare Program.

Shauna Reitmeier, MSW, LICSW has over 25 years of experience in the behavioral healthcare and cognitive disabilities fields. She currently serves as the Chief Executive Officer of Alluma Inc., a Certified Community Behavioral Health Clinic providing mental health, substance use disorder, crisis, housing and homeless support with adults, children and families across eight rural and frontier agriculture counties of Northwest Minnesota. She also provides clinical therapy with clients to stay grounded in the work she leads.  She holds her master’s in social work from the University of Michigan, Ann Arbor.  She currently serves as the President of the National Association of Rural Mental Health and serves on the executive committee for the National Council for Mental Wellbeing Board of Directors.  In addition to her national work, she also serves on the board of the Minnesota Association of Community Mental Health Programs.  She lives in Crookston MN with her husband, stepson and her two dogs, Rebel and Bandit.  Spending time with family, gardening, and traveling filles her with joy.   

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Resilience in Action 2nd Session: Applied Improvisation (November 2025)

November 20, 2025 by Chelsey Gutierrez


Presentation Slides (PDF)

Workforce Solutions Jam | Resilience in Action 2nd Session: Applied Improvisation and Strengthening Relational Responsiveness

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

Resilience is important at every level in today’s climate. The BH workforce faces clients in need of increasing resilience. At the same time, the workforce needs organizational culture and supervision attention to their resilience. In October, we heard multiple strategies for building resilience. In November’s session, we focused on the use of applied improvisation techniques to support communication and techniques for the workforce to engage clients and for leaders to engage the workforce. The interactive session highlights the Attune-Affirm-Advance framework and identifies how each component contributes to responsive and human centered communication. We also heard additional ideas for how leaders build resilient cultures in times of disruptive change.

Join us for the November Workforce Solutions Jam to dive into the use of improv techniques, practice a new skill, and have some fun in learning skills for building resilience. Our panelists, who are industry experts, will engaged and provided a demonstration of these new skills.

What you’ll learn:

  • Principles of Applied Improvisation: How applied improvisation including “Yes, and” can support core communication, strengthen relationships, engagement and collaboration in behavioral health.
  • Explain and Demonstrate the Attune-Affirm-Advance framework: to enhance communication engagement
  • Leadership: Additional ideas on leaders roles in building resilience in the workforce.

Resources:

  • Speaker Contact Information
    • Suzanne Daub, Health Management Associates –  sdaub@healthmanagement.com
    • Marsha Johnson, LCSW, WELL&TEND Consulting – coachingbymarsha@gmail.com
  • Additional Resources

Meet the Speakers

Suzanne Daub, LCSW, is a leading expert and nationally recognized trainer in integrated healthcare who knows how to help clients design, scale, and evaluate behavioral integration into primary care and wellness culture. She is a coach who believes building quality integrated systems of care means committing to the people who deliver the work and empowering service users. She is best known for her leadership style, which inspires those who serve vulnerable populations to embrace responsibility for transforming the way healthcare is delivered. She is passionate about a “no wrong door” approach to integrated care and works across systems to ensure individuals and families get whole-person, recovery-oriented services regardless of where they seek help.  

Ms. Daub has more than 30 years of experience in direct patient care, program administration, and managed care. For 18 years, she served as director of behavioral health at a multisite federally qualified health center in Philadelphia where she integrated care using the Behavioral Health Consultation model. She co-founded the largest network of primary care behavioral health providers in the country and was recognized by the Pennsylvania Association of Community Health Centers with the Innovations Award.   

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When health disparities among people with serious mental illness were recognized, Ms. Daub brought her integrated care skills to community mental health organizations across the country as a senior integrated care consultant for the National Council for Behavioral Health. 

Immediately prior to joining HMA, she was the senior director of integrated care initiatives for UPMC/Community Care Behavioral Health, Pennsylvania’s largest Medicaid behavioral health managed care organization. She led the scaling of behavioral health homes to 65 organizations serving adolescents, adults, and individuals receiving opioid treatment.  

Ms. Daub earned a master’s degree in social work from Smith College School for Social Work and a postgraduate certification in marriage and family therapy. She is published in the area of integrated care workforce development. She serves on the Board of Directors for the Collaborative Family Healthcare Association and has an active clinical practice. 

Marsha Johnson, LCSW, is a coach and consultant who believes that when people are supported in realizing their potential, everything else—programs, teams, and community impact—is strengthened. Her work focuses on the intersection of people, process, and structure, helping organizations bring more empathy and purpose into their work.

Marsha has held leadership roles across nonprofit and for-profit sectors, from start-ups to established enterprises. She draws on her background in human behavior, organizational design, change management and implementation science to help leaders and teams tackle the real, thorny challenges of crafting effective organizations where people can make meaningful contributions.

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Before launching her consultancy, Marsha led top-performing teams in public healthcare consulting and served for many years in healthcare organizations in roles ranging from direct service to executive leadership. Her work spanned workforce and leadership development, community partnerships, employee engagement, and care redesign. At the Urban Health Institute at Cooper Health System, she led initiatives that transformed employee engagement—from the second lowest to the second highest performance across the health system within two years. As Chief Learning Officer at the Camden Coalition for Healthcare Providers, she developed the RELATE supervision model, a nationally recognized framework for fostering high-performing interprofessional teams in complex care.

Marsha earned her master’s in social work from Smith College and is a Certified Facilitator in DiSC® and Five Behaviors® and completed Prosci change management training. Outside of work, you’ll likely find her in the garden, planning her next dinner gathering, or keeping up with her two teenage daughters.

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Resilience in Action: Strategies for the Behavioral Health Workforce (October 2025) 

October 22, 2025 by Chelsey Gutierrez


Presentation Slides (PDF)

Workforce Solutions Jam | Resilience in Action: Strategies for the Behavioral Health Workforce

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

Behavioral health across sectors (providers, state agencies, counties, etc.) are facing fast paced and daunting change. The terms “uncertainty” “confusion” “exhaustion” and “anxiety” are frequent in our day to day as organizations consider how to adapt to align systems of care with policy shifts, how to sustain services in new funding environments, and how to progress with internal mission and strategy. Central to this change is building capacity and resilience within the workforce and attending to the impacts to individuals within organizations. 

The session dived into how leaders and members of the workforce bring transparency, authenticity, and resilience. Our panelists offered tangible solutions for supporting organizations through change. 

What We Covered: 

  • Financial Resilience: The importance of diversifying revenue streams in an uncertain funding environment 
  • People Management: Navigating change with staff wellbeing in mind 
  • Leadership: Tips for building adaptive leadership capabilities 

Resources

  • The Grant Portal
  • HMA BH Grant Prospector
  • SAMHSA Grants Dashboard
  • Bloomerang Funding Mental Health
  • Ducks in a Row Human Services, Inc
  • Resilient Leadership Institute
  • Nikki Tierney, LPC

Meet the Speakers

Angie Bergefurd, Managing Principal, Health Management Associates

A seasoned behavioral health leader with more than 25 years of government healthcare experience, Angela Bergefurd has a comprehensive understanding of state policy, program development, and strategic implementation.

Before joining HMA, she served the state of Ohio for nearly three decades, devoting her time and expertise to developing behavioral health and Medicaid policy, building and implementing programs, and designing benefits, financing, and reimbursement.

Most recently, she served as the deputy director of behavioral health policy with the Ohio Department of Mental Health and Addiction Services, where she collaborated with other state agencies and offices to support and strengthen regulations, programs, and policies to improve care and programs. Previously, she worked as assistant director of community programs and services, assistant deputy director for policy, and behavioral healthcare systems policy advisor and chief.

This vast state-level experience provided her with a comprehensive understanding of state and federal funding sources and mechanisms, service reimbursement, and program financing methodologies, as well as an ability to engage a variety of stakeholders.

Ms. Bergefurd earned a master’s degree in public administration – health services management and policy and a bachelor’s degree in social and behavioral sciences from Ohio State University. the University of Washington’s Harborview Medical Center. This role encompassed inpatient behavioral healthcare, emergency psychiatric services, a full outpatient clinic, scattered site integrated behavioral health and primary care, and a center of excellence, the Behavioral Health Institute

Genene Duran, PhD, MHA, CPH, Founder and CEO at Ducks in a Row Human Services, Inc

Dr. Genene Duran grew up in northeast Denver in the Montbello community and is an alumna of Montbello High School. She holds a Doctorate in Human Services, Master’s in Healthcare Administration, and a Bachelor of Arts in Communication. In addition, she is also a certified Mediator and has certifications in Public Relations and Public Health. Dr. Duran has subject matter expertise in the fields of healthcare policy, managing federally qualified health centers, human services, community outreach and engagement, health systems change and cultural competence in health care which includes social determinants of health, health disparities and health equity. Dr. Duran is an international speaker and is an Affiliate Professor in the College of Health and Human Sciences at Metropolitan State University working with the Masters of Social Work students to complete their final Capstone thesis projects. In addition, she is the Founder/CEO of her own nonprofit organization Ducks in a Row Human Services Inc. From 2021-2023, Dr. Duran simultaneously served as the Chair of the Board of the Denver Department of Public Health and Environment, the Advisory Board Chair for the City and County of Denver’s Agency on Human Rights and Community Partnerships and as the Co-Chair for the City and County of Denver’s African American Commission. She still serves on the Board of the Denver Department of Public Health and Environment as well as the City and County of Denver’s African American Commission. In addition, she serves on the Colorado Advisory Panel of Local Board of Health Members. Over the past six years she has held memberships on the Family Advisory Council for Every Child Pediatrics, the Board of Directors for Womxn’s March Denver, the Doctoral Advisory Board for the University of Arizona Global campus, as a Denver Department of Transportation and Infrastructure Denver Moves Everyone Steering Committee Advisory Board member, and as the National Association for Career and Technical Education Region Representative. In her spare time she is a mentor to a young lady in her community. Although she has accomplished a great deal, she remains most proud of her new granddaughter who was born on Christmas day, 2024, 22-year-old son and 21 year old daughter, who both graduated from Colorado State University in May 2024, and 18-year-old daughter who is in her second year at the Community College of Aurora. Dr. Duran’s greatest passions include providing a voice for underserved communities and affecting positive change through leadership, strategic planning, relationship building, effective change management, conflict management, advocacy, social justice, and organizational training.

Marisol Solarte-Erlacher, MA, LPC, Founder, Resilient iLeadership Institute

Marisol Solarte-Erlacher, M.A., LPC is a nationally recognized trauma and resilience consultant, speaker, and leadership coach. With over 20 years of experience in mental health and organizational development, she helps leaders and teams manage stress, reduce burnout, and build psychologically safe workplaces. She is the founder of the Resilient Leadership Institute™, a certification program that equips leaders with trauma-informed, equity-centered strategies to foster sustainable and thriving organizational cultures. Marisol is also the host of the award-nominated Resilience and Resistance podcast, highlighting the stories of successful BIPOC women leaders. 

Nikki Tierney, JD, MS, LPC, LCADA, Senior Case Manager, OUD Supportive Housing

Nikki Tierney, JD, MS, LPC, LCADA has a law degree and a Master’s of Science in Clinical Mental Health Counseling with a concentration in Addiction Studies. Nikki is a Licensed Professional Counselor and a Licensed Clinical Alcohol and Drug Counselor and has been in sustained remission from opioid use disorder for 15 years. She is also a Certified Peer Recovery Specialist and a Certified Recovery Support Practitioner. Currently, Nikki works at CPC Integrated Care and operates her private practice, Hope-Fullness Counseling, Prevention, and Education. Additionally, she serves as a policy analyst with the National Center for Advocacy and Recovery, where she continues to push for systemic change in mental health and substance use treatment.

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Future-Ready Leadership: Planning for Stability Not Surprises

October 1, 2025 by Vicki Goutzoulis

Change is constant, but nonprofit missions must endure. This session recording introduces a practical approach to building leadership continuity and organizational resilience without overwhelming staff or boards. It also addresses staffing uncertainties driven by funding cuts and the need for potential reductions in force (RIFs), offering strategies to navigate these challenges with stability and care. Learn techniques that will help protect your mission in times of constant change.

Viewers of this Session Will Be Able To:

  • Apply tools and practices that foster a proactive planning culture
  • Identify five key planning elements that build long-term organizational resilience
  • Explain how investing in staff retention and quality leadership strengthens loyalty, performance, and continuity
  • Recognize the impact of universal motivators on organizational effectiveness

Meet the Presenter

Kara Hill, DHA, MHA, BSSW 
Consultant | Healthcare & Non-Profit Strategist | WildBlue Health 

Kara Hill is a consultant with WildBlue Health, bringing over 25 years of experience guiding nonprofit and health systems through change, leadership transitions, and strategic growth. She partners with organizations to strengthen leadership continuity, advance workforce strategies, and align operations with community need; grounded in a commitment to equity and mission impact. 

Kara’s background spans executive leadership in community-based organizations and charitable clinics, integration of behavioral health into primary care, and development of sustainable workforce and value-based care models. She is known for her practical, systems-thinking approach, helping leaders anticipate challenges, operationalize solutions, improve operations, and foster high-performing, resilient teams. 

She holds a Doctor of Health Administration from Oklahoma State University, a Master of Health Administration from Texas A&M University, and a Bachelor’s in Social Work from Bowling Green State University. 

Workforce Solutions Jam | Provider Voices on AI: Real-World Insights for the Behavioral Health Workforce (August 2025) 

August 19, 2025 by Vicki Goutzoulis


Presentation Slides (PDF)

Workforce Solutions Jam | Provider Voices on AI: Real-World Insights for the Behavioral Health Workforce

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

As artificial intelligence (AI) continues to make waves across industries, the behavioral health field is navigating how to thoughtfully integrate technology while maintaining person-centered care. Watch this webinar recording where we began with key findings from Sarah Hudson Scholle, MPH, DrPH on the digital mental health landscape and her report: Digital Mental Health Technologies: Gaps and Opportunities in Current U.S. Regulatory Authorities.  

The session then moved into a candid panel discussion with behavioral health providers who have implemented AI tools in their organizations. This is a rare opportunity to hear directly from peers – not vendors – about what it really takes to bring AI into practice. Panelists shared their experiences, including the successes, challenges, and unexpected hurdles they encountered along the way. 

Whether you’re exploring AI for the first time or looking to improve your current implementation strategy, this session recording offers practical, provider-centered insights to help guide your decision-making. 

What You’ll Learn: 

  • Key Trends from the Digital Mental Health Technologies: Gaps and Opportunities in Current U.S. Regulatory Authorities Report.  
  • Real-world examples of AI implementation in behavioral health settings 
  • Lessons learned on rollout, staff buy-in, and ethical considerations 
  • How to assess whether an AI solution is the right fit for your organization 

Note: This is an education-focused session. No AI vendors were presenting or pitching products. 

Resources

  • Proposed Rule: Medicare and Medicaid Programs; CY 2026 Payment Policies Under the Physician Fee Schedule and Other Changes to Part B Payment and Coverage Policies; Medicare Shared Savings Program Requirements; and Medicare Prescription Drug Inflation Rebate Program
  • Avo Platform One-Pager
  • Report: Digital Mental Health Technologies: Gaps and Opportunities in Current U.S. Regulatory Authorities
  • ReflexAI Research Brief

Meet the Speakers

Allie Franklin, MSW, LICSW, Managing Director, Health Management Associates

Allie Franklin is a managing director for the behavioral health practice group at Health Management Associates. She is a licensed clinical social worker with decades of experience in public, private, and non-profit behavioral health, healthcare, and social service organizations. She has led transformations in integrated care through modernizing processes, systems, workflows, policies, and organizational approaches to achieve positive outcomes. She brings a perspective of clinical, operational, and strategic expertise that comes from having worked on the clinical front lines and rising to roles in senior and executive leadership.

Allie has served as faculty on two Workforce Echo series with the National Council on Mental Well Being and has presented at several national conferences on the topic of addressing behavioral health workforce challenges at the state, agency and systems levels. Prior to joining HMA, she served as an assistant administrator and behavioral health service line administrator for the University of Washington’s Harborview Medical Center. This role encompassed inpatient behavioral healthcare, emergency psychiatric services, a full outpatient clinic, scattered site integrated behavioral health and primary care, and a center of excellence, the Behavioral Health Institute.

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Other roles in her 30+ career include serving as the associate vice president of clinical operations for a Medicaid managed care organization in Pierce County, WA, as the chief executive officer for one of Washington state’s largest suicide hotlines, and while serving as a Captain in the United States Air Force, she was the chief of mental health services for Columbus Air Force Base.

Allie earned a Master of Science in Social Work from the University of Texas at Arlington, a Bachelor of Social Work from Missouri State University and is currently completing her Executive Master of Health Administration degree at the University of Central Florida.

Sarah Hudson Scholle, DrPH, MPH, Principal, Leavitt Partners, an HMA Company

Sarah Hudson Scholle is a principal based in Washington, D.C., specializing in supporting multi-sector alliances to promote improvement in quality, equity, and person-centered health care. 

Prior to joining Leavitt Partners, an HMA Company, Dr. Hudson Scholle was vice president of research and analysis at the National Committee for Quality Assurance (NCQA). She led a portfolio of quantitative and qualitative research that contributed to national thought leadership in quality and equity, contributed to program development and policy action, and resulted in numerous peer-reviewed studies. Specifically, Dr. Hudson Scholle led projects to develop and test quality measures, including those subsequently adopted into national programs. Her content expertise includes mental health, substance use, child health, care coordination, and patient-reported outcomes. 

Dr. Hudson Scholle led research underpinning NCQA’s health equity accreditation program and supported Centers for Medicare and Medicaid’s (CMS) Office of Minority Health on contracts to identify disparities, develop methods for characterizing equity, and identify opportunities for policy change. Her work on primary care practice systems contributed to the development of the patient-centered medical home program. She also led studies to understand barriers to implementation of quality initiatives in multiple settings.

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She has served on national panels for the National Academy of Sciences, Engineering and Medicine; CMS; and the National Quality Forum. Prior to NCQA, Dr. Scholle was an associate professor at the University of Pittsburgh School of Medicine and an assistant professor at the University of Arkansas. 

She earned her doctorate in public health from The Johns Hopkins Bloomberg School of Public Health, and a master’s degree in public health and a bachelor’s degree in history from Yale University. 

Shalom Lichtenstein, MSN, FNP-BC, PMHNP-BC Board Certified Family Nurse Practitioner, Board Certified Registered Nurse, Pre-Hospital Registered Nurse

Shalom Lichtenstein, MSN, FNP-BC, PMHNP-BC, is a Lakewood, NJ–based nurse practitioner who bridges primary and psychiatric care. He sees behavioral health patients at CHEMED Health Center, with pediatric and family services through Precious Health, and also maintains an independent family practice. Shalom focuses on culturally responsive, whole-person care that connects mental and physical health for patients of all ages.  

Judy Tejada, Vice President for Clinical Operations, Horizon Corporations

Judy Tejada began working at the Horizon Corporations in 2000. As the Vice President for Clinical Operations,  Judy is responsible for clinical programming, risk management, clinical onboarding and training and development. In addition to her administrative responsibilities as a Licensed Mental Health clinician, Judy maintains a private practice caseload through Horizon Therapy Associates. Prior to her work with Horizon, Judy worked in higher education. She has a bachelor’s degree in political science from The College of Wooster, a Master’s degree in College Student Personnel Administration from The Ohio State University, and a Master’s degree in Counselor Education from Canisius College. 

Levi Van Dyke, Chief Behavioral Health Officer, Volunteers of America Western Washington (VOAWW)

Levi Van Dyke is Chief Behavioral Health Officer at Volunteers of America Western Washington (VOAWW). He has spent the past 17 years working in crisis services throughout the State of Washington.  

VOAWW operates a crisis contact center based in Everett, WA that answers over 20,000 inbound contacts per month across multiple lines of service. VOAWW is currently a national backup chat/text center and covers the entire state of Washington for 988 chat and text services. The center also provides primary 988 phone coverage for 32 of the 39 counties in Washington, Regional Crisis Line services for three Behavioral Health Administrative Service Organizations, and operates the Native and Strong Lifeline, offering culturally informed and specific services from Tribal crisis counselors for Washington’s indigenous residents.  

Levi currently serves as Vice President of the National Association of Crisis Organization Directors (NASCOD) board and sits on numerous national, state, and regional crisis and behavioral health committees. He has dedicated significant time working with leadership and professional development programs and spent six years as a volunteer firefighter and EMT. Levi is a Washington State University alumnus (Go Cougs!) and received his graduate degree from Eastern Washington University.

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Zero Overdose in Action: How Partnerships Drive Prevention

July 23, 2025 by Vicki Goutzoulis

Presentation Slides (PDF)

Watch this engaging session with Zero Overdose, a national nonprofit dedicated to preventing overdose events by expanding access to overdose safety planning and education for individuals and communities at work.

This webinar explored:

  • Who we are: An overview of Zero Overdose’s mission, values, and work
  • Why it matters: The critical role of overdose safety planning in saving lives
  • How we can work together: Concrete partnership opportunities for organizations, systems, and individuals looking to make an impact

Whether you’re a service provider, policymaker, advocate, or systems leader, this session offered insights into how you can align with the Zero Overdose framework to enhance your response to the overdose crisis.

This was Part 1 of a two-part series.

Part 2 will be a more intimate, members-only conversation focused on overdose safety planning in practice — a space for deeper discussion, reflection, and shared learning. Join us on Friday, August 15th at 10am PT / 1pm ET for Part 2: A Transformational Discussion with Zero Overdose: Overdose Safety Planning.

Resources Shared

  • Learn more about Zero Overdose
  • Medications for Opioid Use Disorder Playbook (AHRQ)

Speaker Information

Jorge Petit, MD
Strategy and Development Advisor at Zero Overdose

Jorge R. Petit, MD is a board-certified Adult, Community, and Public Psychiatrist and seasoned healthcare executive with over 30 years of experience driving innovation and transformation across behavioral health and human services systems, with a focus on marginalized and vulnerable populations.

He is the Founder and CEO of Quality Healthcare Solutions (QHS), a consulting and advisory firm supporting healthcare systems, community-based organizations, emerging tech start-ups, and regulators. QHS specializes in strategic planning, board and C-suite leadership, workforce development (including DEIBA), data and quality improvement, and integrated care initiatives such as Crisis Services and Certified Community Behavioral Health Clinics (CCBHCs). Dr. Petit is a nationally recognized thought leader, speaker, author, and bilingual/bicultural advocate for behavioral health equity.

Dr. Petit serves as Strategic and Development Advisor to Zero Overdose, Chief Clinical Advisor to Cantata Health Solutions, and Clinical Advisor to Emotivo Health, Metta Health, and Verity Health. He also serves on several national boards and advisory groups, including SAMHSA’s CSAT National Advisory Council, Cantata Health Solutions, Primary Care Development Corporation (PCDC), and Mental Health News Education (MHNE). He is a member of the Group for the Advancement of Psychiatry’s Committee on Psychiatric Administration & Leadership, United Hospital Fund’s Health Policy Forum, and the Medical Director Institute of the National Council for Mental Wellbeing.

He has held executive leadership roles across government, managed care, hospital systems, and community-based organizations. Dr. Petit is the author of Handbook of Emergency Psychiatry and The Seven Beliefs: A Step-by-Step Guide to Help Latinas Recognize and Overcome Depression. He has been recognized with numerous honors, including the 2023 Marquis Who’s Who Honoree, Crain’s 2022 Notable LGBTQ Leader, City & State NY’s 2022 Nonprofit Power 100, and Responsible 100.

Staying the Course: Expanding Access to Behavioral Health Support for All

July 21, 2025 by Vicki Goutzoulis


Everyone should have the opportunity to access the behavioral health care and support they need to thrive. Yet, in many communities, access remains unevenly shaped by geography, stigma, and policy barriers. For national organizations and those working in community settings that are underserved or under resourced, advancing this work requires clarity, adaptability, and a shared commitment to fairness. This webinar highlighted actionable strategies to strengthen behavioral health programs, build trust across diverse communities, and communicate shared values that keep people at the center, no matter the setting.


Meet the Presenters

Vic Armstrong, MSW
Vice President for Health Equity and Engagement, American Foundation for Suicide Prevention
CBHL Board Member

Victor Armstrong serves as Vice President for Health Equity and Engagement with the American Foundation for Suicide Prevention. In addition, he is the National Director of Soul Shop for Black Churches, a workshop that teaches faith leaders how to minister to congregants that may be dealing with suicidal desperation. Victor previously served as Chief Health Equity Officer for North Carolina Department of Health & Human Services, with responsibility for leading the overarching strategy and operational goals to promote health equity, diversity, and inclusion across all the agency’s health and human services. Victor has also served as ‪Director of the NC Division of Mental Health, with responsibility and oversight of the public community-based mental health, intellectual and other developmental disabilities, substance use, and traumatic brain injury system in North Carolina. Prior to his NC state government roles, Victor spent six years as Vice President of Behavioral Health with Atrium Health. ‬‬‬‬‬‬‬

Victor has over 30 years of experience in human services, primarily dedicated to building and strengthening community resources to serve individuals who have been historically marginalized. ‬‬‬‬He is a nationally recognized speaker on issues regarding health equity and access to healthcare, particularly as it relates to individuals living with mental health challenges.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Victor currently serves on the steering committee of the National Action Alliance for Suicide Prevention. He also serves on the Board of Directors for RI International as well as the Board of Directors for I2I Center for integrative health. He is a member of the Board of Advisors for East Carolina University School of Social Work and is the host of the “Strong Talk” podcast.

Victor’s awards and recognitions include:

  • Living Waters Annual Mental Health Summit 2022 “Lifetime Mental Health Champion” Award
  • National Association of Social Workers North Carolina (NASW-NC) 2022 Social Worker of the Year
  • Addiction Professionals of NC (APNC) 2021 DEI Leadership & Impact Award
  • Mental Health America’s 2021 H. Keith Brunnemer, Jr. Award for “Outstanding Mental Health Leadership”
  • Black Mental Health Symposium 2019 Mental Health Advocate of the Year
  • East Carolina University School of Social Work 2018 Distinguished Alumni Award
  • National Alliance on Mental Illness (NAMI) NC, 2012 Mental Health Professional of the Year

Victor graduated, Magna Cum Laude, from North Carolina Central University with a bachelor’s degree in business management and received his MSW from East Carolina University. He is the husband of Dr. Charletta Armstrong and the father of three sons, Carter, Alonzo, and Victor Jr.

Arthur C. Evans, Jr., Ph.D.
CEO of American Psychological Association

Described as a visionary and transformational leader, policymaker and health care innovator, Arthur C. Evans Jr., PhD, is CEO of the American Psychological Association, the leading scientific and professional organization representing psychology in the United States. Evans previously served in public policy positions in Philadelphia and Connecticut, where he led the transformation of their behavioral health systems and their approaches to serving a wide range of individuals with complex needs. Evans has employed science, research, community activism, spirituality, traditional clinical care, policy and cross-system collaborations to change the status quo around behavioral health. He has held faculty appointments at Yale University’s and the University of Pennsylvania’s Schools of Medicine, and is the author or co-author of over 60 peer-reviewed research articles, chapters, reviews and editorials. Over the years Evans has received national and international recognition, including prestigious awards in government, healthcare service, visionary leadership, actionable advocacy, equity and social justice.

Moderator

Marcy Melvin, MA
Senior Vice President of Clinical Policy and Deputy Director of The Hackett Center for Mental Health at Meadows Mental Health Policy Institute
CBHL Board President-Elect

Marcy Melvin is a pivotal executive with over 25 years of experience in behavioral health policy, training, and clinical practice. As a Licensed Professional Counselor in Texas her experience includes providing direct clinical and supervisory services to children, youth, parents, and young adults in various clinical settings including residential, in-home, outpatient, private practice, primary, secondary, and post-secondary locations. Marcy is extremely passionate about advancing health equity and reducing disparities and disproportionality; this has been a culmination of her life’s work in various clinical, organizational and systems settings.

Marcy has a Bachelor of Science in Psychology from Xavier University of Louisiana and a Master of Arts in Clinical Psychology from Fisk University.


Workforce Solutions Jam | A Global Perspective: International Innovation in Workforce Development and Lessons Learned on Scaling (July 2025)

July 16, 2025 by Vicki Goutzoulis

Presentation Slides (PDF)

Workforce Solutions Jam | A Global Perspective: International Innovation in Workforce Development and Lessons Learned on Scaling (July 2025)

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

The workforce crisis in the United States is not distinct from similar challenges around the world. Although some of the challenges and solutions may appear different, there are core consistencies. Within international efforts to address shortages and expand the workforce, there are fresh and bold ideas that can inform the strategy in the United States.

July’s Workforce Solutions Jam provided an opportunity to learn from partners around the world. The Global Leadership Exchange joined us to discuss their role in convening international partners and expanding ideas in behavioral health. We discussed global trends in the behavioral health workforce and discuss nuances in how countries address these challenges. Our panel described examples of workforce development efforts including expanding the non-traditional workforce to improve representation of communities and building programs specifically aimed to improve relationships and align care with local community culture.  

Resources

  • Learn more about the Global Leadership Exchange (GLE)
  • Workforce Benchmarking for Health and Care (NHS)
  • Understanding the workforce implications in the ten-year health plan (NHS England Workforce Plan)
  • NHS Long Term Workforce Plan
  • New Zealand Workforce Plan
  • Australian Workforce Plan
  • WHO Peer Leadership Roadmap
  • Le Va – Scholarships and Funding

Speaker Information

Steve Appleton, President and CEO, Global Leadership Exchange

Steve has been in post since January 2022, having previously worked as the European Regional Lead between 2019-2022 and UK Liaison between 2017-2019.

Prior to this, Steve was Managing Director of a consultancy and research practice specialising in work relating to mental health, housing, disability and older age.

Steve originally trained as a social worker. He held several practice posts and operational management roles in local government and then worked as a senior manager in a regional agency of the English National Health Service, leading on mental health strategy and performance. He has worked nationally and internationally on population based mental health improvement programs in cities and urban regions.

He is the author of a range of UK national guidance and best practice and has played a leading role in population based mental health initiatives in cities across the UK and beyond.

Alongside his role with GLE Steve also serves as Chair of the Board of the Association of Mental Health Providers in England and Wales, and Chair of the Board of Beacon CHC. He is a member of the Global Leadership Council of eMHIC and a Global Advisor to the Coalition for Mental Health Investment. Steve is also a Fellow of the Royal Society of Arts.

Manase Lua BA, MA (Hons)

Pacific Lead (GLE) & Pacific Equity Lead (WISE Group)

Manase has worked in Government for ten years at the Ministry of Pacific Island Affairs 1996-2001 and Ministry of Health in the Disability Services Directorate 2002-2008. He has also worked in the NGO sector in different roles including as senior manager for almost twenty years. He is the Pacific Equity Lead for the WISE Group and supports the CE’s and teams at Le Va and Te Pou with their extensive programs, especially the Pacific regional networks and international initiatives like the Pacific Behavioural Health Collaborating Council (PBHCC) of the US Administered Pacific Territories. He is also the Pacific Lead for the Global Leadership Exchange (GLE).

Annelotte Pleij works as a specialised mental health nurse in one of the self steering teams in Amsterdam, The Netherlands, within BuurtzorgT. BuurzorgT is an organisation that provides specialised psychiatric treatment at the homes of their patients.

Annelotte has worked in several mental health institutions. Although she always loved working with patients, she didn’t like the hierarchical systems of these institutions. Since working as a community mental health nurse within BuurtzorgT she finds she can shape her work the way she thinks is needed.

Annelotte got her post bachelor degree in social psychiatric nursing, which helped her understand psychiatric problems in a wider perspective. She incorporates the context into the treatment. A ‘disease’ or ‘disorder’ never stands alone.

Annelotte is passionate about her work, about changing mental health institutions to work in a different way. As a project developer and Steward (elected board member) within BuurtzorgT she helps organizations worldwide to make the transition to a more equal, non horizontal way of working that gives more autonomy and joy.

Sean Russell is the COO and European Lead for Global Leadership Exchange. He has over 30 years of senior leadership experience within the public, private and charity sectors. 

Over the last 15 years, Sean has been a senior Police Officer with specialty in public protection, the Implementation Director that led the development and implementation of the Mental Health Commission Action plan in the West Midlands, England. He was the founder of Thrive at Work and led the regional response to implementing Thrive into Work to support people living with mental health and or a disability into good work.  Until recently, Sean Russell was the Principal Investigator for the Midlands Engine Mental Health and Productivity Pilot, a government funded research programme reaching over 800,000 employees across the English Midlands Region. The ambition of the programme was to reduce the burden of mental ill health, improve people’s lives, and encourage healthier more productive communities through community and workplace wellbeing. Sean holds a Public Service MBA, Diploma in Forensic Mental Health and is a Fellow of the Royal Society of Arts. He was recently awarded an MBE in the King’s Birthday Honours list for his services to Mental Health. He also works as an Associate Professor at Warwick University Medical School with a research portfolio investigating the employer’s and employees’ responses to workplace wellbeing initiatives. 

Sean lives in Stratford upon Avon, England and is a keen amateur cook. In his spare time, Sean enjoys walking and planning his ambition to run a small coffeeshop / bookshop to help reduce social isolation!

Kirsten Windfuhr, Ph.D., M.A.
Associate Director – Insight, Analytics and Development
NHS Benchmarking Network, UK

Kirsten has over 25 years’ experience in healthcare research, improvement and commissioning, with specialist knowledge in mental health services.  Having joined the NHS Benchmarking Network in 2021, Kirsten led the team delivering a UK wide and international portfolio of work across mental health, learning disabilities and autism spectrum disorder services.  In 2024 Kirsten took on a business-wide role with a focus on developing strategic partnerships, engaging with senior system leaders and stakeholders, leveraging and creating market insights to drive innovation, and working with cross-functional teams to deliver solutions to meet the changing needs of organisations in a challenging healthcare landscape.

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Skilling Up the Behavioral Health Workforce: Practical Solutions from Higher Education (June 2025) 

June 17, 2025 by Vicki Goutzoulis

Workforce Solutions Jam | Skilling Up the Behavioral Health Workforce: Practical Solutions from Higher Education 

The Workforce Solutions Jam is hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

The urgency of preparing current professionals to meet this growing need has never been greater. Substantial shortages are projected across key roles—including mental health counselors, marriage and family therapists, addiction counselors, and social workers—by 20371. These shortages are driven not only by increased demand, but also by burnout, limited scopes of practice, and gaps in ongoing training. 

This month’s Workforce Solutions Jam built on April’s conversation, and spotlight how higher education institutions are innovating to close workforce readiness gaps and ensure that current professionals are equipped, supported, and retained to meet increasingly complex care needs. 

Panelists from leading universities shared real-world examples of how they are aligning academic programs with workforce realities, expanding access to continuing education, and partnering with employers to strengthen the behavioral health pipeline. 

Key highlights of this webinar included: 

  • Explore strategies for upskilling existing professionals to meet emerging and evolving demands in behavioral health care.  
  • Understand how academic programs are partnering with employers to align training with real-world needs and expectations.  
  • Learn about innovative models for continuing education and professional development that support retention and career growth. 

1National Center for Health Workforce Analysis. (2024, November). Projecting health workforce supply and demand. Health Resources and Services Administration. https://bhw.hrsa.gov/data-research/projecting-health-workforce-supply-demand 

Resources

  • Walden University – Online Continuing Education Courses | Lifelong Learning
  • Skillsetter: Therapy Skills
  • Skillsetter: Interpersonal Skills
  • Walden University and National Council for Mental Wellbeing Partnership

Speaker Information

Dr. Teresa Garate is an experienced and innovative leader with over 35 years of experience leading systems change, innovation and growth in the complex environments of public health, healthcare, public education, higher education and government.   As a public health and education expert, Dr. Garate serves as subject matter expert on topics ranging from strategy development to operations and program evaluation and design.   Dr. Garate has extensive experience in public health, behavioral health, substance use disorders and addiction treatment, school-based health services, and hospital and health systems

In addition to many leadership roles in the field of behavioral health, substance use disorder and addiction treatment, Dr. Garate also holds a faculty appointment in the Department of Disability and Human Development (DHD) at the University of Illinois at Chicago, where she has taught undergraduate and graduate courses in the College of Education, Department of Psychology and DHD.  She has served as a guest lecturer for various universities and is the Vice Chair of the Illinois Community College Board.  Over the years she has mentored and supported numerous students in pursuit of education, public health, healthcare and behavioral health fields.  She was a key contributor to the IL Behavioral Healthcare Workforce Shortage Task Force that resulted in the creation of a Behavioral Healthcare Workforce Center.

Most recently, she was the executive vice president of strategy, development and growth, with Rogers Behavioral Health System, where she led the development of a multi-disciplinary division, encompassing government relations, national policy, payor contracting, marketing, communications, business development and real estate development. Teresa launched the organization’s first national, state and local government relations strategy, restructured the business development department to pursue strategic sales and positioned the organization for national advocacy through national alliances and campaigns.

Teresa also served as senior vice president of strategic partnerships and engagement for the Gateway Foundation, a national non-profit serving people with substance use disorders in nine states. She led the organization through the COVID-19 pandemic, leveraging local and state partnerships, acquiring PPE, ensuring timely delivery of vaccinations and securing over $25 million in state and federal grants over five years.

Teresa was an Illinois state officer in Governor Pat Quinn’s cabinet, serving as the assistant director of the Illinois Department of Public Health. As a senate confirmed appointee, she was responsible for managing all of the agency’s day-to-day operations, including providing guidance and oversight for the state’s 96 local health departments serving 102 counties. She assumed the lead position on developing Medicaid initiatives and healthcare regulations, including navigating the impact on hospitals and long-term care facilities, and drove the completion of a legislatively mandated state health improvement plan. Prior to this, Teresa was chief of staff for the Chicago Public Schools’ Office of Specialized Services, leading school redesign, strategic district-wide initiatives, and public information initiatives focused on special education, juvenile justice, and disability access.

Teresa earned her Doctor of Philosophy and her Master of Education in special education from the University of Illinois at Chicago. She earned her bachelors’ degrees in applied psychology and special education from Loyola University of Chicago.

Nishanna Ramoutar, LCSW, MS.Ed., is a clinical social work leader with over 15 years of experience, specializing in trauma-informed infant mental health and child welfare. As Senior Learning Specialist at The Jewish Board, she oversees the Social Work Residency Program, managing curriculum development, training, and integrating evidence-based practices in outpatient mental health settings across New York City. As an adjunct professor at the Silberman School of Social Work and Erikson Institute, she supports early-career social workers and infant mental health specialists by cultivating critical thinking, self-awareness, and a practice centered on the liberation of marginalized communities, fostering collective healing through culturally responsive, community-focused work. A passionate advocate for infant mental health, she contributes to the professional development of early childhood practitioners through initiatives like the Irving Harris Foundation’s Professional Development Network and her involvement in various IMH and social work associations. Nishanna received her MSW from the Silberman School of Social Work and her MS Ed from Bank Street College of Education. She also holds a postgraduate certificate in Infant Mental Health and Trauma from Adelphi University.

Dr. Alina Perez, Dean of the College of Allied Health at Walden University. Dr. Perez holds a Ph.D. in Clinical Psychology and is a licensed psychologist practicing in Florida. Alongside her leadership work, she remains deeply connected to clinical practice, providing psychological assessment and psychotherapy to a wide range of adult clients. 

But what truly sets Dr. Perez apart is her impressive professional background—her commitment to mentorship, her ability to lead with empathy, and her passion for cultivating growth, both in others and within herself. 

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Solving Together: Celebrating Year One of Workforce Solutions Jams (May 2025)

May 20, 2025 by Vicki Goutzoulis

Presentation Slides (PDF)

Workforce Solutions Jam | Solving Together: Celebrating Year One of Workforce Solutions Jams

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

This webinar marked the first anniversary of our Workforce Solutions Jams! In this milestone event recording, hear from our three partner organizations on their reflections over the last year and what’s ahead. Come connect with cross-sector organizations and change-makers to reflect on a year of collaborative problem-solving and innovation. 

What to Expect: 

  • A retrospective of key takeaways and recurring themes from our Jam sessions 
  • Stories from organizations that are implementing meaningful changes based on Jam insights 
  • Introduction of exciting new opportunities for engagement and collaboration 

Whether you’ve been with us from the beginning or are curious about joining our community, this webinar recording offered valuable perspectives on addressing behavioral health workforce challenges through collective intelligence and shared experience. 

Watch this webinar recording to celebrate our achievements and discover new ways to participate in shaping the future of behavioral health workforce solutions. 

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Speaker Information

Mary Beth Fessler LPCC, LADC has been working in the field of substance use disorders and mental health since 2008. She obtained her Masters Degree from the Hazelden Betty Ford Graduate School of Addiction Studies and is dually licensed as a LADC and LPCC. She has had a strong passion for working with women since 2010 when she started working at Wayside House. Mary Beth spent 6 years working with mental health residential programs (IRTS) and also has experience in case management services. Her areas of interest include secondary trauma, work-life balance, infertility, and leadership development. When not working, Mary Beth spends time with her husband, Branden, Daughter, Sloane and yorkies, Indy & Koda. She is a huge NFL fan, a MN Vikings season ticket holder, and is in a couple’s bowling league. Mary Beth is a new mom and thrilled to again be working with women and families.


Reorganization, Rescission, & Budget Resolutions: A Federal Policy Update on Behavioral Health

May 14, 2025 by Vicki Goutzoulis

Presentation Slides (PDF)

This webinar offered behavioral health professionals, administrators, and advocates a comprehensive update on recent federal policy changes affecting mental health and substance use disorder services.

Jonah Cunningham, President and CEO of National Association of County Behavioral Health and Developmental Disability Directors (NACBHDD) provided context and background on current policy developments on the federal level including budget rescissions, the proposed restructuring of key agencies, and legislative actions that impact behavioral health funding and service delivery. Attendees were given timely information on how recent policy developments may affect their organizations and communities as well as resources for engagement.

Key Outcome:

Policy Navigation Framework: Participants will receive a clear understanding of recent federal budget resolutions, rescission measures, and reorganization efforts affecting behavioral health programs, with specific attention to funding streams, reporting requirements, and compliance timelines.

Resources Shared

  • NACBHDD Education Toolkit
  • Congress.gov
  • Regulations.gov
  • CRSReports.Congress.gov

Speaker Information

Jonah C. Cunningham currently serves as President and CEO of the National Association of County Behavioral Health and Developmental Disability Directors (NACBHDD).  In this role he proactively advocates for national policies that recognize and support the critical role counties play in caring for people affected by mental illness, addiction, and developmental disabilities.  In this capacity he also serves as Executive Director of the National Association for Rural Mental Health.   

Prior to joining NACBHDD, Jonah worked at Trust for America’s Health, a public health think tank, where he focused extensively on ways to reduce mortality from substance misuse and suicide.  Additionally, he worked as a congressional staffer for several years in the office of Congresswoman Grace F. Napolitano (CA) where he helped to reestablish the Congressional Mental Health Caucus and created a Suicide Prevention Task Force within the Caucus.   

Jonah C. Cunningham has received numerous awards and recognition for his commitment to the field of behavioral health and those served by the nation’s behavioral health system. Jonah has a Bachelor of Science in Political Science from the University of Utah and a Master of Public Policy from The George Washington University.  In his free time, he enjoys learning how to cook and is an avid Jiu-Jitsu practitioner. 

Workforce Solutions Jam | Strengthening Workforce Pathways: The Role of Higher Education in Training Future Behavioral Health Professionals (April 2025)

April 15, 2025 by Chelsey Gutierrez

Presentation Slides (PDF)

Workforce Solutions Jam | Strengthening Workforce Pathways

The Role of Higher Education in Training Future Behavioral Health Professionals

This webinar is hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

Higher education plays a critical role in preparing the next generation of behavioral health professionals. This session explored how institutions are adapting to meet workforce demands by modernizing curriculum, expanding access to education and training, and equipping students with the skills needed to succeed in a rapidly evolving field. Speakers shared strategies for strengthening education-to-workforce pathways and addressing challenges in workforce preparation to build a more sustainable and prepared behavioral health workforce.


Key highlights of this webinar recording include:

  • Understand how institutions are adapting to meet workforce demands
  • Learn strategies for strengthening education-to-workforce pathways
  • Hear from leaders on what they are seeing in the field

Resources and Links

  • Hazelden Betty Ford – Graduate School
  • North Carolina Youth Mental Health First Aid
  • Behavioral Health Springboard UNC School of Social Work
  • San Jacinto College – Mental Health and Addiction Studies

Speaker Information

Dr. Kevin Doyle, EdD, LPC, LSATP is a counselor educator and higher education administrator who was named the President/CEO of the Hazelden Betty Ford Graduate School in January 2022. His career has included over 35 years as a licensed professional counselor, clinical supervisor, and non-profit executive. Prior to joining Hazelden Betty Ford Graduate School, he was a professor in the counselor education program at Longwood University (Farmville, VA), where he also served as chair of the Department of Education and Counseling. Dr. Doyle has served multiple terms as a member of counselor licensing boards and has been highly active in the collegiate recovery movement. He has published widely in counseling professional journals and other publications.

Sarah Reives-Houston, is the Director of Behavioral Health Springboard at the UNC School of Social Work. She has a Ph.D. in education psychology from Capella University and is completing her PsyD in clinical psychology and trauma from California Southern University. Dr. Reives-Houston is certified as a family trauma specialist and as a child and adolescent trauma specialist and engages in research and conducts training on recognizing, managing, and mitigating the impacts of trauma on client populations and service providers. Prior to coming to UNC, she was on the faculty at NC Central University, where she taught courses and oversaw research projects and evaluation programs. She has also developed training and curriculum materials on mental health, substance abuse, systems of care for individuals and families. 

Cayman Tirado, MA, LCDC, CPS, RYT-200, is the director of the Mental Health and Addiction Studies Program at San Jacinto College. Additionally, she is a board member for INCASE, the International Coalition for Addiction Studies Education.  

Cayman has worked in the substance use disorder field since 2004, starting as a prevention specialist for underserved youth. Additional roles include IOP counselor, sober living case manager, and clinical case manager for homeless adults with co-occurring disorders. She is also a certified yoga instructor and is passionate about incorporating this into recovery.

She has been teaching at San Jacinto College since 2015 and has worked for many years to develop a pedagogical approach that supports the current and future health and wellbeing of students going into the behavioral health professions.


Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

Workforce Solutions Jam | Understanding Interstate Licensure and Its Impact on the Behavioral Health Workforce (March 2025)

March 18, 2025 by Vicki Goutzoulis

Workforce Solutions Jam | Understanding Interstate Licensure and Its Impact on the Behavioral Health Workforce

Unlocking Opportunities for Expanded Workforce Mobility and Enhanced Access to Care 

Presentation Slides (PDF)

This webinar was hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA). 

Interstate licensure compacts offer an opportunity to address long-standing and emerging challenges for the behavioral health workforce such as expanding access, addressing rural and regional gaps in care, opening flexibility for providers, and potentially offering value in times of regional disaster and emergency response efforts. As provider shortages persist and the mental health crisis deepens, understanding these cross-state practice opportunities has become essential for the future of behavioral healthcare.  

Watch this recording for an in-depth exploration of how interstate compacts present an opportunity for behavioral health workforce expansion and mobility. Our expert panel shared frontline insights on implementation strategies, regulatory considerations, and emerging opportunities. 

Key highlights: 

  • Understand the current landscape of key behavioral health interstate licensure compacts and reciprocity agreements  
  • Explore implementation challenges and success stories from states with existing interstate licensure agreements 
  • Discover future trends and anticipated developments in interstate practice 

Speaker Information

Janet Orwig, MBA, CAE, has led the Psychology Interjurisdictional Compact (PSYPACT) as its executive director since 2015. In her position, she supports the Compact’s governing body, the PSYPACT Commission. Janet manages the day-to-day operations of PSYPACT, including implementing compact and regulatory compliance. She plays an integral part in developing new services and programs, securing and managing large government grants, and furthering stakeholder relations. Her 29-year career in association management includes experience in customer service, communications, public relations, advocacy, strategic planning and implementation, leadership development, and project and program management. Janet earned her Paralegal Certificate and undergraduate degree from Huntingdon College and her Master of Business Administration (MBA) from the University of Phoenix. She is also a Certified Association Executive (CAE).

Greg Searls is the Executive Director of the Counseling Compact Commission. He is a licensed funeral service practitioner in Wyoming, beginning his regulatory career in 2010 when appointed by the Governor to the Board of Funeral Service Practitioners. In 2016, he transitioned to an Executive Director role within the Wyoming Professional Licensing Board office.

Throughout his tenure, Greg has served as the Executive Director for various boards, including the Mental Health Professions Licensing Board, Board of Registration in Podiatry, Board of Midwifery, Board of Examiners in Speech-Language Pathology and Audiology, Board of Hearing Aid Specialists, Board of Athletic Trainers, and Board of Occupational Therapy. During his leadership, Wyoming enacted statutes to join the ASLP-IC, Occupational Therapy Compact, and Counseling Compact. He initially served as the ex-officio representative to the Counseling Compact Commission for AASCB until Wyoming joined the compact, at which point he was appointed commissioner.

Jeff Shumway, Director, Office of Professional Licensure Review, Utah Department of Commerce

Jeff Shumway helped launch the Office of Professional Licensure Review in July 2022. Prior to accepting that role, Jeff worked with The Bridgespan Group and Social Finance where he advised major nonprofits, philanthropies, and government agencies. As director of the Office of Professional Licensure Review, Jeff leads a team of employees who take a critical look at all state licensure requirements to inform the state legislature on necessary changes and updates to those requirements. Jeff holds a degree in public policy from the Harvard Kennedy School of Government and a degree in Economics from Brigham Young University.

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.

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