Subscribe to Our Newsletter

  • Skip to primary navigation
  • Skip to main content
  • Skip to footer
The College for Behavioral Health Leadership

The College for Behavioral Health Leadership

Where behavioral health leaders collaborate to grow and transform communities across the nation.

  • About
    • Vision, Mission, Principles
    • Who We Are
    • What We Offer
    • Board of Directors
    • Staff
    • Thank you to our Sponsors!
    • Contact
  • Programming
    • All Webinars & Events
    • Workforce Solutions Jam
    • Equity-Grounded Leadership
      • Equity-Grounded Leadership Fellow Program
        • Funding Partners
        • Past EGL Cohorts
      • Equity-Grounded Leadership Executive Coaching Program
      • Characteristics of Equity-Grounded Leaders
        • The Principles of Change
  • Resources
    • Webinar Archive
    • Summit Archive
    • Healthy Behavior Change E-Guide
    • Journal Articles, Reports & Toolkits
    • Links
      • Health Equity and Anti-Racism
  • Membership
    • Why Join CBHL?
    • Membership Options
      • CBHL Membership Scholarship Fund
      • Give the Gift of a CBHL Membership
    • Organizational Members
    • Glue Up Member Community
  • News
  • Donate
    • CBHL Membership Scholarship Fund
    • Thank You to Our Donors

Search The College for Behavioral Health Leadership

workforce solutions jam

Workforce Solutions Jam | Leveraging AI to Streamline Administrative Tasks in Behavioral Health

September 11, 2024 by Vicki Goutzoulis

Workforce Solutions Jam | Leveraging AI to Streamline Administrative Tasks in Behavioral Health

Enhancing Provider Efficiency and Care Delivery 

Tuesday, October 15, 2024 | 10:00 am PT / 11:00 am MT / 12:00 pm CT / 1:00 pm ET
Event Length: One Hour

Join us on Tuesday, October 15 for our next Workforce Solutions Jam! The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Center for Workforce Solutions.

The Workforce Solutions Jam will provide an opportunity to:

  • Learn innovative new practices
  • Stay informed about ongoing efforts
  • Engage with subject matter experts
  • Hear about new legislation and/or federal workforce efforts
  • Take action!
Register Now

Artificial Intelligence (AI) technology offers the potential to free up valuable time by reducing the administrative burden on clinicians and other staff through automation and/or streamlining of tasks like documentation, billing, patient management, and scheduling.  By integrating AI into daily workflows, the goal is for clinicians to focus more on patient care, improving efficiency, and to feel less burnout.  However, it isn’t always easy. In this month’s Workforce Solutions Jam, hear directly from providers who will share their firsthand experiences with implementing – or attempting to implement – AI technology to reduce administrative burdens in their clinics.  Join us for a candid conversation about the real-world impact, practical challenges, and successes of AI on provider efficiency, patient care, and clinician well-being. 

Key highlights of this webinar include: 

  • Finding the right AI tools and vendors to meet your organizational needs and goals 
  • Utilization of AI to improve client outcomes and documentation compliance 
  • Using AI as a recruitment and retention tool 
  • Identifying practical challenges and barriers to AI implementation 
  • Considerations for whether AI is the right tool for you 

Speaker Information

Ashley Kjos, PsyD, L.P. is a Minnesota licensed psychologist (#LP5534) and the Chief Executive Officer of Woodland Centers, a Certified Community Behavioral Health Clinic (CCBHC) in west central Minnesota. Dr. Kjos earned her Master’s (2009) and PsyD (2011) in Clinical Psychology at Pacific University in Forest Grove, Oregon. After being a staff psychologist at Woodland Centers from 2011 to 2014 then the Clinical Director from 2014 to 2016, she became its CEO in 2016. As CEO, Dr. Kjos is responsible for the overall coordination of the internal operations of Woodland Centers. The agency has a seven county catchment area and a robust continuum of outpatient, rehabilitative, and residential behavioral healthcare programs serving the entire age range. 

Dr. Kjos is very active in behavioral health services across the state through participation in various associations and serving on non-profit boards. She has served on the board of directors of West Central Industries (WCI), a vocational rehabilitation service provider based out of Willmar, Minnesota from October 2019 to present including being the Vice Chair of this board from 2022 to 2023 and Chair from 2023 to present. She has served as a board member on the Minnesota Association of Resources for Recovery and Chemical Health (MARRCH) from November 2019 to present. Dr. Kjos has been actively involved in the Minnesota Association of Community Mental Health Programs (MACMHP) association since 2014 including advocacy for public policy changes, training, collaboration with providers and associations across the state, and innovation of the mental health and substance use system of care in MN. She has served on the MACMHP board of directors from 2019 to present serving as the Treasurer from 2021-2022 and the board chair from 2022 through 2024. Dr. Kjos is committed to transformation of the healthcare system in the state of Minnesota.  

Dr. Garima Singh, MD is a Chief Medical Officer at Burrell Behavioral Health and its parent company, Brightli. She is triple board certified in American Board of Child and Adolescent Psychiatry, General Psychiatry and Addiction Medicine. She also serves as an adjunct faculty in the Department of Psychiatry, University of Missouri and participates as an expert panel for ECHO Child and adolescent psychiatry. Prior to her current position at Burrell Behavioral Health, she was the medical director at the Thompson Center for Autism and Neurodevelopment. Dr. Singh has been actively involved in teaching, multiple committees and research projects related to mental illness and autism. In her current role she also focuses on novel methods of healthcare delivery including telehealth, integrated and collaborative care models especially for rural and underserved areas. She has several publications and has presented in state, national and international level. She specializes in child psychiatry and especially cares of those with special needs, autism, and developmental delays. She is passionate about bullying prevention and expansion of mental health services. 

Dr. Singh grew up in India, earning her medical degree there before completing a fellowship in child psychiatry at Southern Illinois University (SIU) and her general psychiatry residency at the University of Missouri School of Medicine.  

Jim McEvoy is a Principal with Health Management Associates and is accomplished in architecting robust technology solutions for state agencies, health plans and service providers. Jim understands the substantial role data will play in the future of healthcare delivery and works to inform clients around data-driven decisions. He is an experienced project manager and business strategist who has successfully led all phases of diverse Medicaid technology projects. With deep knowledge of CMS reporting, waiver management and pharmacy data, Jim aligns business goals to deliver groundbreaking healthcare IT solutions.

As a vendor for the Michigan Department of Health and Human Services, Jim managed projects to develop web-based enrollment tools, federal reporting tools and data warehousing strategies for the department’s 1915(c) waivers, health home projects, autism state plan amendment, and home and community-based services projects. He mitigated risk factors through careful analysis of data and a flexible technical solution set. He anticipated and managed change effectively in rapidly evolving business environments and the transfer of knowledge among different departmental units. Jim defined processes and tools best suited to each project and moved between agile and waterfall approaches depending on project specifics and client goals. He created detailed project road maps, plans, schedules and work breakdown structures.

Jim has been the subject matter expert for Michigan’s pharmacy data warehousing strategy. He oversaw inbound data loads, pharmacy encounter processing, and extracts to health plans and Michigan’s fee-for-service pharmacy benefits manager. With significant experience in systems engineering, Jim led the design, development and rollout of approximately 40 extract, transformation and load (ETL) processes and a dozen web applications for clients with the state of Michigan.

Jim had the privilege of serving as the project manager for the CareConnect360 web application. This tool is responsible for delivering Medicaid claims and encounters information to a diverse user audience, including health plans, community mental health agencies, health home providers and foster care workers. It currently serves seven different business units inside of Michigan’s Department of Health and Human Services.

Jim received his bachelor’s degree from Michigan State University. Jim lives in the Lansing area with his wife and three children. They can often be found camping or at an MSU football game. When not doing those things, Jim is a rehabilitating runner and co-hosts MSU’s least topical sports podcast.

Zach Boyd, PhD is the Director of the Office of Artificial Intelligence Policy at the Utah Department of Commerce. Dr. Boyd is a faculty member at Brigham Young University’s (BYU) mathematics department, where he teaches applied and computational mathematics. Dr. Boyd’s research lab focuses on artificial intelligence, machine learning, and mathematical modeling in social science applications, such as psychology, economics, and social networks. Before working at BYU, Dr. Boyd was a postdoctoral research associate at the University of North Carolina at Chapel Hill, an NDSEG Fellow at UCLA, a research associate at Los Alamos National Laboratory, and a Presidential Scholar at BYU.”


Background

The National Council for Mental Wellbeing launched the Center for Workforce Solutions in 2023 in partnership with The College for Behavioral Health Leadership and Health Management Associates. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.


October 15, 2024 @ 1:00 pm – 2:00 pm EDT

Tagged With: workforce solutions jam

Workforce Solutions Jam | Payment Reform

June 21, 2024 by Vicki Goutzoulis

Workforce Solutions Jam | Payment Reform

The Promise and Potential of Value Based Purchasing for a Thriving Workforce 

Tuesday, August 20, 2024 | 10:00 am PT / 11:00 am MT / 12:00 pm CT / 1:00 pm ET
Event Length: One Hour

Join us on Tuesday, August 20 for our next Workforce Solutions Jam! The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Center for Workforce Solutions.

The Workforce Solutions Jam will provide an opportunity to:

  • Learn innovative new practices
  • Stay informed about ongoing efforts
  • Engage with subject matter experts
  • Hear about new legislation and/or federal workforce efforts
  • Take action!
Register Now

Payment is a primary lever for addressing gaps in equity of behavioral health salaries, building pathways for the future workforce and creating reimbursement that supports an expanded workforce. Shifting incentives to focus on outcomes rather than volume can improve job satisfaction and retention by enabling providers to spend more time with patients, engaging in comprehensive care coordination, and participating in integrated care teams.  Payment reform can ensure more stable and predictable funding streams, allowing organizations to invest in workforce development, training, and innovative care approaches, ultimately leading to a more effective and thriving behavioral health workforce. 

Key highlights of this webinar include: 

  • Learn what value-based purchasing really means and its potential to improve outcomes and reduce administrative burden. 
  • Explore the role of emerging payment and delivery reforms in addressing workforce challenges, aligning quality measurement, behavioral health integration with primary care, and supporting whole person health.   
  • Understand how states have typically structured alternative payment models (APMs) for behavioral health services and considerations for new APM efforts for care coordination offered by behavioral health providers. 
  • Discuss how managed care organizations have worked with behavioral health provider organizations to structure APMs and how behavioral health providers have responded to these efforts. 
  • Review value-based payment initiatives implemented by a health insurance company in Pennsylvania focused on the success of providers, stabilization of workforce, and achievement of improved outcomes. 
  • Learn how behavioral health providers in Minnesota are building and implementing value-based delivery and payment strategies through the state’s Integrated Health Partnership, the state’s only dedicated Behavioral Health accountable care organizational model.

Speaker Information

Lori Fertall is the Director of Value-Based Programs at Community Care Behavioral Health, a non-profit behavioral health managed care organization that is part of the Insurance Services Division of UPMC headquartered in Pittsburgh, Pennsylvania. In this position, she is responsible for the creation, implementation, evaluation, and reporting of value-based purchasing arrangements with behavioral health providers. Previously as Community Care’s Director of Quality Management, she implemented quality management programs and performance improvement projects across the company and its provider networks. She regularly presents to a variety of local and national audiences at conferences on topics such as value-based purchasing, quality improvement, and payer/provider relationships. Prior to joining Community Care, Lori worked at various health and human service agencies in clinical and program development roles. She earned a master’s degree in Business Administration from Point Park University, a bachelor’s degree in Social Work and Women’s Studies from West Virginia University, and a Lean Six-Sigma Green Belt from UPMC.  

John O’Brien has more than 30 years of experience in behavioral health systems design, financing, and implementation. He has worked with Medicaid, mental health, and substance abuse authorities in numerous states to develop federal Medicaid waivers, Medicaid state plan amendments, and federal grant applications. A former Senior Consultant at TAC, Mr. O’Brien directed the organization’s work on substance use disorders (SUDs) with an emphasis on helping states increase access to services, integrate SUD treatment and primary care, and reduce unnecessary costs by using Medicaid and other sources to support effective systems. He was the subject matter expert for several states in their efforts to implement systems of care for children and families with serious mental health conditions and on community integration strategies for adults with serious mental illness.

Mr. O’Brien has worked for the U.S. Department of Health and Human Services in leadership roles with the Centers for Medicare and Medicaid Services (CMS) and the Substance Abuse and Mental Health Services Administration (SAMHSA). At CMS, he led the Innovation Accelerator Program for Substance Use Disorder and Primary and Mental Health Integration and coordinated the agency’s efforts on developing guidance regarding parity for Medicaid and the Children’s Health Insurance Program. Mr. O’Brien played a significant role in the implementation of Medicaid expansion under the Affordable Care Act and in developing the Home and Community Based Services regulations. At SAMHSA, he was Senior Advisor to the Administrator on Health Care Reform. 

Jin Lee (Jinny) Palen is the Executive Director of the Minnesota Association of Community Mental Health Programs (MACMHP) and Convergence Integrated Care, a clinically integrated network of community mental health centers across Minnesota. Her background includes public health research and analysis, community engagement, legislative advocacy, government relations, public policy, and community leadership. Prior to her role with MACMHP, Jinny was Minnesota Association of Community Health Centers (MNACHC) Public Policy Staff. Jinny stays active in her local neighborhood community clinic and AAPI community. Jinny worked for the Minnesota Department of Health in the Health Economics Program, Tobacco Prevention and Control, and the Legislative Affairs Office. Jinny was a Legislative Policy Fellow of the Partners for the Americas Policy Exchange Fellowship in 2014. She has a Bachelor of Arts in Biology from the College of Saint Benedict, St. Joseph MN, and a Master of Public Health degree from the University of Minnesota.  

Samantha Repka is a Research Associate at the Duke-Margolis Institute for Health Policy where she focuses on issues related to care delivery and payment reform, behavioral health including substance use disorder, and other public health issues.  Previously, Samantha worked at the New York City Department of Health and Mental Hygiene, where she served as a Director of Public Policy. Prior to her time in NYC, she was a Senior Manager at AcademyHealth and a Teach for America Corps Member. She holds a Master of Science in Public Health and a Bachelor of Science in Public Health from the University of North Carolina at Chapel Hill.


Background

The National Council for Mental Wellbeing launched the Center for Workforce Solutions in 2023 in partnership with The College for Behavioral Health Leadership and Health Management Associates. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.


August 20, 2024 @ 1:00 pm – 2:00 pm EDT

Tagged With: webinar, workforce solutions jam

Workforce Solutions Jam | Transforming Organizational Culture

May 31, 2024 by Vicki Goutzoulis

Workforce Solutions Jam | Transforming Organizational Culture

Elevating Quality of Life at Work 

Tuesday, September 17, 2024 | 10:00 am PT / 11:00 am MT / 12:00 pm CT / 1:00 pm ET
Event Length: One Hour

Join us on Tuesday, September 17 for our next Workforce Solutions Jam! The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Center for Workforce Solutions.

The Workforce Solutions Jam will provide an opportunity to:

  • Learn innovative new practices
  • Stay informed about ongoing efforts
  • Engage with subject matter experts
  • Hear about new legislation and/or federal workforce efforts
  • Take action!
Register Now

High turnover undermines an organization’s stability, effectiveness, and long-term success, leading to increased costs, loss of expertise, decreased productivity, and lower morale, especially in challenging roles.  Prioritizing organizational culture is key to supporting employee retention.  When employees feel valued, connected to their colleagues, and aligned with the organization’s mission, job satisfaction improves, making them less likely to leave. Organizations that emphasize a healthy work-life balance and employee wellbeing through things like flexible work arrangements and social and mental health support tend to achieve higher retention rates. Join us for the next Workforce Solutions Jam to learn strategies for fostering long-term retention by creating an environment where employees feel valued, fulfilled, and motivated to stay. 

Key highlights of this webinar include: 

  • Learn how a large provider transitioned more than 90% of their 400+ staff to a 4-day work week where individuals work 32 hours but are paid for 40 hours. 
  • Hear about the impact of a 4-day work week from the perspective of staff, and how other organizations can start this journey. 
  • Explore the multi-faceted approach taken by a social services organization to create a culture of respect and belonging that significantly reduces turnover.
  • Understand why staff are choosing quality of life at work over higher salaries.
  • Learn about a model from the United Kingdom for developing organizational wide approaches that support creating psychologically safe workplaces.

ANEW is a social services organization that offers a range of comprehensive services to women and their families including Residential and Outpatient Substance Use Disorders Treatment, Sober Housing for Women and Women WITH Children, Family/Partner Apartments, a Non-profit Mental Health Clinic, and a Licensed Childcare Facility. ANEW is aware of the gaps and barriers that women face in the process of receiving the help they need to begin their lives anew and we aim to reduce and remove those obstacles. 

4C Health is a certified Community Mental Health Center and Inpatient Psychiatric Facility in the State of Indiana. 4C Health serves over 9,000 consumers annually across 14 rural counties in North Central Indiana with over 430 employees. 4C Health is known for its innovation in care and operations and was an early implementer of an expanded crisis continuum implementing Mobile Crisis Teams in 2020 and opening a Crisis Stabilization Unit is 2021. 4C Health is 1 of the 8 pilot organizations for Indiana’s Certified Community Behavioral Health Center State Demonstration. 

Speaker Information

Dr. Carrie Cadwell has been the CEO/President of 4C Health since 2017. She is a licensed psychologist in the state of Indiana. Dr. Cadwell has dedicated her almost 20-year career to rural North Central Indiana communities and, in particular, serving the behavioral health and substance use recovery needs of those with significant socio-economic disadvantage. Her experience spans community mental health, crisis services, youth residential, inpatient psychiatric care,  integrated primary care practice, and outpatient private practice across the lifespan. She is passionate about 4 day work week as a public health intervention and over 90% of 4C Health’s employees work a 32 hour week but are paid for 40 hours.  

Emily Carlstrom, CPRS, is a Certified Peer Recovery Specialist who works with women in recovery to help find ways and resources to live a new way of life. Emily participated in the Recovery Coach Academy through Bold North Recovery and became certified through the Minnesota Certification Board. Emily is in recovery herself and also a graduate of ANEW’s Outpatient program. Emily is also the sober house manager and oversees all six sober homes at ANEW Chemical Health Services. As a former client and resident of the ANEW program, Emily knows firsthand what the women she works with have been through. It has been an amazing journey for her so far and she takes great pride in being able to make a difference in the lives of other women like herself.   

Michaelene Colestock has 22 years of experience in the Substance Use Disorders Treatment field. Currently, Michaelene is the owner, founder, and CEO of ANEW Chemical Health Services a 245G Co-Occurring Treatment Center for adult women. Michaelene has a master’s degree in Counseling Psychology from the University of St. Thomas. Michaelene has a passion for educating others on the topic of addiction. She has taught students at the U of M and Adler Graduation School, facilitated trainings at Metro State University on Co-Occurring Disorders, Family Supportive Housing Center on a variety of topics, MARRCH Conference, Washington DC Conference to Prevent Homelessness, all required 245 G trainings for other treatment centers, and many more informal trainings. Michaelene is most well known for her passion to house women AND their minor children. She has owned and operated sober housing on the East Side of St. Paul since 2010 and her mission is to keep families together while working on recovery. In addition to ANEW Chemical Health Services Michaelene owns and operates Spence Specialties LLC which is 4 sober homes and an 11-unit apartment building located in St. Paul, MN. Spence Specialties has a contract with Ramsey County for Housing Supports and the MN Department of Health Board and Lodge with Special Services. Michaelene has as an affinity for the East Side of St. Paul. She and all of her family members attended primary school at Sacred Heart on 6th St. and Harding High School. She and all of her siblings, parents, and grandparents were married at Sacred Heart Church. 

Honorary Associate Professor Sean Russell MBE is a researcher focusing on reviewing and delivering interventions for mental wellbeing across the business sector and wider organisations. 

Over the last 7 years, Sean has been the Programme Director that led the development and implementation of the Mental Health Commission Action plan in the West Midlands, England and national Mental Health and Productivity Pilot researching 1150 organisations with over 850,000 employees. He was the founder of Thrive at Work and led the regional response to implementing Thrive into Work.   

He has 35 years of public service experience across Policing, Local Authorities and more recently academia.  Sean is also the COO and European Lead for GLE and works to build leadership and rapid knowledge exchange across addiction, disability, and mental health. 

Letecia Timmel, LCSW has been employed with 4C Health for the past 9.5 years in various capacities. Most recently, Letecia has been serving as the Senior Clinician that oversees clinical supervision of master’s level therapists and practicum students. Letecia is a Licensed Clinical Social Worker in the state of Indiana and has been working in Community Mental Health for almost 20 years with an additional 4 years working in an inpatient setting. Letecia has experience in the delivery and supervision of wraparound services to at-risk youth, system of care development in the community, quality management, individual and group therapy and clinical supervision. Letecia is passionate about trauma and secondary traumatic stress as it pertains to staff and often provides support to staff and community members following crises. 


Background

The National Council for Mental Wellbeing launched the Center for Workforce Solutions in 2023 in partnership with The College for Behavioral Health Leadership and Health Management Associates. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.


September 17, 2024 @ 1:00 pm – 2:00 pm EDT

Tagged With: workforce solutions jam

  • « Go to Previous Page
  • Page 1
  • Page 2

Footer

Contact Us

info@leaders4health.org
9 Meriam St., Suite 4
Lexington, MA 02420

Connect with Us

  • LinkedIn

Join Our Mailing List

Key Links

  • Membership
  • Resources
  • About

Copyright © 2026 · The College for Behavioral Health Leadership · All Rights Reserved · Website by Tomatillo Design