The College for Behavioral Health Leadership

Where behavioral health leaders collaborate to grow and transform communities across the nation.

Resources

Peer-to-Peer Coaching: Asking for Help and Leveraging Shared Wisdom to Solve Problems

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As leaders we are constantly faced with challenges, whether it is a workforce issue, fostering better relationships on our teams, or even knowing how and who to ask for help. Few of us have led through crises of the magnitude we are faced with today due to the COVID-19 pandemic. So how do we continue to ensure our teams are receiving the support they need, when as leaders, we are also feeling burned out and anxious about what lays ahead? 

One way to find support and solve difficult problems during this time is to leverage the experience and wisdom of our colleagues. Peer-to-peer coaching helps with discovering everyday solutions, revealing patterns, and refining prototypes. This peer-to-peer coaching session will use a Liberating Structures method called Troika Consulting, where you can gain insight – and help others – on issues faced by unleashing shared wisdom to address them.

While coaching sessions are not recorded, the attached PowerPoint presentation includes the Liberating Structures tools and prompts used in our May 12, 2020 session for replication with your own teams.

Your Organization’s Culture Can Drive or Undercut Success

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Culture is largely recognized as an important factor in an organization’s success. However, few leaders have an in-depth understanding of what it is and how it works, let alone intentionally investing in building a high-performance culture. Additionally, in today’s environment, it is important to meaningfully connect you, and your organization’s high performing culture with the larger ecosystem in which you operate. The intent of this interactive webinar is to critically review and discuss organizational culture in a manner designed to support taking learnings back to your own organization to further your success.

Key themes to explore:

  • How do I define and recognize a “culture of high-performance”? What are the measures, actions and results of a culture of high-performance?
  • What does this look like within my organization, particularly in light of new norms as a result of the current environment?
  • As a leader, how do I translate this to working with other organizations and stakeholders to develop a culture of high-performance, action, and results-orientation.
  • What is my role in the larger ecosystem as a leader among leaders?

Learning Objectives: 

  • Describe a working definition of organizational culture.
  • Describe specifically what organizational high-performance culture is and why it is important.
  • Identify strategies a leader can use in developing a high-performance culture, particularly as the work environment moves to a more virtual setting.
  • Understand and explain why it is important to extend your organization’s high-performance culture into the health ecosystem.

Our Presenter

Dr. Jay Roundy, MA, DPA (Chief Operating Officer of P2 Performance Plus) is a counseling psychologist and organizational behaviorist by training, a servant leader by nature, and a performance coach by choice.  Jay is a transformational performance expert with extensive senior level leadership, management, coaching, consulting and training experience with individuals, teams, and organizations. He has a unique ability to apply results-producing performance improvement strategies and demonstrated ability to lead others to achieve transformational performance in the midst of a demanding, complex, and constantly changing environment by inspiring a common purpose, vision, strategy, and execution.

Provider Obligations, Opportunities and “Oh No’s” – Your COVID-19 Questions Answered

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Download the Presentation Slides

Presented by Ron Manderscheid (Executive Director, National Association of County Behavioral Health and Developmental Disability Directors) and Greg Moore (Chair, Dickinson Wright’s Behavioral Health Care Practice Group and Founding Member of AVANT Consulting, LLC)

What: With many changes affecting American businesses during the coronavirus pandemic, it can be difficult to keep up. Complex new laws, programs and regulatory changes have raised questions and concerns amongst healthcare providers trying to continue necessary services for their customers while staying ahead of the rapidly evolving environment.

New obligations to employees under the Families First Coronavirus Response Act (FFCRA) and/or unemployment; opportunities for business relief like the Paycheck Protection Program, Economic Injury Disaster Loan, and grant programs from SAMHSA, the CDC and others; and regulatory relaxation under the 1135 Waiver during Federal and State emergency declarations – including telehealth and payment for services – have left employers/providers scrambling for the latest information.

This webinar will explore:

  • Frequent questions and concerns related to the new laws, programs and regulatory changes;
  • General themes related to how States have used the 1135 waiver, and implications for providers;
  • An overview of National and State resources and how they can be accessed by providers.

Who Should Attend?
Healthcare leaders involved in organizational planning and decision-making.

Learning Objectives

  • Understand key employer obligations, business opportunities and regulatory changes impacting providers through COVID-19.
  • Gain awareness of 1135 waiver themes across states and how this may impact your healthcare / behavioral health organization.
  • Learn new resources available to support you and how to access them.

Our Panelists:

Ron Manderscheid, Ph.D ., serves as the Executive Director of the National Association of County Behavioral Health and Developmental Disability Directors. The Association represents county and local authorities in Washington, D.C., and provides a national program of technical assistance and support. Concurrently, he is Executive Director of the National Association for Rural Mental Health, Adjunct Professor at the Department of Mental Health, Bloomberg School of Public Health, Johns Hopkins University, and Adjunct Professor, School of Social Work, University of Southern California. Dr. Manderscheid serves on the boards of the Cosmos Club, the Employee Assistance Research Foundation, the Danya Institute, the Council on Quality and Leadership, the NASMHPD Research Institute, and the National Register of Health Service Psychologists. He also serves as the Co-Chair of the Coalition for Whole Health. Previously, he served as the Director of Mental Health and Substance Use Programs at the Global Health Sector of SRA International and in several federal leadership roles at the U.S. Department of Health and Human Services. Throughout his career, he has emphasized and promoted peer and family concerns.

Dr. Manderscheid is a former Member of the Secretary of Health and Human Services Advisory Committee on Healthy People 2020, Past President of the Federal Executive Institute Alumni Association (FEIAA) Foundation, Past President of FEIAA, past Chair of the American Public Health Association (APHA) Mental Health Section and a past member of the APHA Governing Council. He has also served previously as the Chairperson of the Sociological Practice Section of the American Sociological Association, as President of the Washington Academy of Sciences and the District of Columbia Sociological Society, and as President of ACMHA: The College for Behavioral Health Leadership.

Recently, he co-edited a new text, Outcome Measurement in the Human Services: Cross-Cutting Issues and Methods in the Era of Health Reform, and contributed to a second new text, Public Mental Health. Previously, he served as principal editor for eight editions of Mental Health, United States. He has also authored numerous scientific and professional publications on services to persons with mental illness and substance use conditions. He serves on the Editorial Board and prepares a periodic blog for Behavioral Healthcare Executive.

Greg Moore, JD , chairs Dickinson Wright’s Behavioral Health Care Practice Group and is a Founding Member of AVANT Consulting, LLC, a behavioral health boutique consulting firm . Greg has been a consultant and practicing health care attorney since 1991. During his entire career, he has focused on representing and counseling providers of all types and sizes including behavioral health care provider companies, facilities, and networks.

Greg has been recognized as a thought leader and innovator when it comes to the integration of behavioral and physical health care. With 25 years of experience serving clients in the industry, his practice covers the full spectrum of regulatory, transactional, and litigation services.

In January 2009, Mr. Moore created a Behavioral Health Care Law focused Practice Group, the first of its kind in a national law firm. The group continues to be leaders in educating and counseling clients as parity and the integration of behavioral health and physical health take center stage.

Sustaining Resilience During COVID-19 – From Leadership to the Front Line

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Dr. Cheng’s Slides
Perry Dougherty & Shannon Mong Slides

What: COVID-19 has changed the world in which we live and work. Leaders and front-line healthcare professionals alike are facing new and more complex challenges as we adapt to a rapidly changing environment of care, while the level of uncertainty and ambiguity continues to grow. We are forced to make more difficult decisions, work in new ways and care for our own families, all while motivating our workforce to stay the course. So how do we collectively cultivate resiliency in order to remain strong and thrive while in stressful conditions, particularly when connection to others must be made from a distance? In this webinar, we will hear from three professionals to explore the dynamics of COVID-19 and how we can continue to support the development of our best selves as leaders through crisis. We will also learn about a model of peer to peer support developed to support Chinese healthcare professionals, and an upcoming opportunity to virtually build resilience together.

Who Should Attend?

Healthcare leaders, community leaders, leaders of front-line workers, and others involved in the COVID-19 response

Learning Objectives:

  • Understand the conditions necessary to cultivate resiliency as leaders and thrive through crisis.
  • Learn about an innovative model to provide peer to peer support utilizing social media developed for Chinese healthcare professionals fighting the virus at the front line in Wuhan.
  • Learn about “Stronger Together – Resilience Circle,” an opportunity to virtually build resilience through mindful gratitude practices

Our Panelists:

Cyra Perry Dougherty “Perry” is the founder and CEO of Rootwise Leadership , where she serves as the lead coach, consultant, facilitator, and teacher. With more than 15 years of experience working with global executive teams in the entrepreneurial, public, and social sectors, Perry enriches cutting-edge leadership and organizational development theory and practice with a deep understanding of the power of awareness, creativity, storytelling, and play. She pursues her work with transformation as both means and end.

In addition to her work with Rootwise Leadership , Perry is an Instructor at the Harvard T.H. Chan School of Public Health , founder of The Collective Leadership Certificate Program , a Senior Partner at Still Harbor , ordained interspiritual minister and spiritual director. She is also founding Editor of Anchor magazine and Editor of The Anatomy of Silence , Red Press 2019. At home, she is a mother to three, ages 3, 10, and 15, a meditator, and a writer. Get in touch with Perry directly at perry@rootwiseleadership.com .

Pu Cheng, M.D., FAPA is the Inpatient Director at Meridian Health Services and a volunteer Clinical Assistant Professor of Psychiatry at the Indiana University School of Medicine in Muncie Indiana. He received his medical degree from Shanghai Medical University and has been in practice for more than 10 years.

During the crisis of COVID-19 in Wuhan, China, Dr. Cheng led a team to immediately assemble a team of 45 credentialed mental health workers from the USA, Canada and Australia, dedicated to peer-to-peer support for first line Chinese healthcare professionals who were fighting this epidemic crisis. They employed intervention techniques, via a novel method of social media, and received a good response. This innovative approach can have wide acceptance, is ideal for rapid response, and is suitable in situations where communication is done at a distance and due to a highly contagious epidemic. This model also faces some unique challenges previously unknown. It has the potential be further developed into a widely-adopted and easily modifiable model that can be applied immediately to fight what is now global pandemic.

Shannon Mong, PsyD is passionate about making it easier for healthcare leaders to achieve their goals. An experienced consultant, she engages leaders and teams to solve complex problems in rapidly evolving environments. Shannon’s career spans multiple industries and clients — beginning in media and educational technology leadership before becoming a licensed psychologist. A former direct service provider and program administrator in the public behavioral health system and leader in a large provider organization, Shannon knows the challenge of managing day-to-day work while fostering innovation.

As a Principal at HMA, Shannon’s focus is on guiding system transformation and healthcare optimization initiatives from initial concept to full execution. Areas of expertise include: improving outcomes of high utilizer populations, integrating physical health and substance use into behavioral health, value-based care, leadership and team development, stakeholder processes, strategic planning, and workforce development. A certified facilitator and conference presenter, Shannon also leads workshops to enhance organizational wellness.

Using Design Thinking to Address Complex Social Problems

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What is it about human centered design? A way to look differently at the world around us? An opportunity to seek greater change instead of only responding to problems? Yes. Presenter Steve Hornberger, MSW, Director, Social Policy Institute, SDSU School of Social Work shares how one organization is using the principles of human centered design to lead engagement and innovation in the social sector. From asking the right questions to using online project management tools, we explored moving ideas into action in health and human services. Mr. Hornberger highlights lessons learned from several recent projects and identifies available resources.

Download the Slide Deck

Peer-run Organizations and Criminal Justice Involvement

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We are excited to release our new document Reentry and Renewal: A review of peer-run organizations that serve individuals with behavioral health conditions and criminal justice involvement.  Based on responses to a recent national survey, Reentry and Renewal highlights a dozen exemplary peer-run programs that serve individuals with both behavioral health conditions and criminal justice backgrounds.

Reentry and Renewal not only provides recommendations for peer-run programs to improve upon effective supports for individuals with behavioral health conditions, but also spotlights needed policy change and the importance of expanded funding and research.

The document is a joint project of The College for Behavioral Health Leadership’s Peer Leader Interest Group, the National Mental Health Consumers’ Self-Help Clearinghouse, Mental Health America, and the Temple University Collaborative on Community Inclusion.

For more information on the survey or related training and technical assistance opportunities, contact the Temple University Collaborative at TUCollab@temple.edu

A webinar on Peer-run Organizations That Serve Individuals with Behavioral Health Conditions and Criminal Justice Involvement will be hosted by the National Mental Health Consumers’ Self-Help Clearinghouse and the Temple University Collaborative on Community Inclusion on January 19, 2017, at 2:00 p.m. EST.

Presenters will be Rita Cronise of the International Association of Peer Supporters, Ellen Healion of Hands Across Long Island, and Steve Miccio of PEOPLe, Inc. Harvey Rosenthal, executive director of the New York Association of Psychiatric Rehabilitation Services, will moderate. The 90-minute webinar grew out of a survey of peer-run programs serving people with behavioral health conditions and criminal justice involvement by The College for Behavioral Health Leadership’s Peer Leader Interest Group, Mental Health America, the Clearinghouse, and the TU Collaborative.

The Healthy Behavior Change E-Guide Unwebinar

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What’s a Healthy Behavior Change E-Guide? Nothing less than a dive into the new healthcare revolution – the empowerment of people, families and communities to take charge of their health.

The E-Guide is our attempt to:
* Bring the focus of health back to the individual, family, and community.
* Connect silos of the excellent Healthy Behavior Change work that is currently underway.
* Curate important content to help people begin an exploration of areas that may be unfamiliar to them.

Check out the E-Guide at Change4Health.org.

Cultural Issues in the DSM-5: The Outline for Cultural Formulation and the Cultural Formulation Interview

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In 2013, the American Psychiatric Association’s DSM-5 included an Outline for Cultural Formulation (OCF), revised from the one included in DSM-IV, and a new Cultural Formulation Interview (CFI) of 16 questions to help clinicians obtain information for the OCF. The OCF includes (1) cultural identity, (2) cultural concepts of distress, (3) cultural stressors and supports, (4) cultural features of the clinician-patient relationship, and (5) overall assessment for diagnosis and treatment planning. Francis Lu, MD, Kim Professor in Cultural Psychiatry, Emeritus, UC Davis, reviewed the rationale for these two clinical tools to incorporate cultural issues in diagnosis and treatment, a roadmap to where cultural issues appear in DSM-5, and an overview of the OCF and CFI.

Coping with Depression at Work with Clare Miller

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College member Clare Miller, director of the American Psychiatric Association’s Partnership for Workplace Mental Health, has recorded an interview on Safe Space Radio. Clare works with employers to help them do everything they can to identify and treat depression among their employees. During the show, Clare and Anne,  a board-certified psychiatrist in Portland, Maine and the show’s host, discuss how to reduce the stigma of depression and the value of people coming forward with their own stories. Clare tells the story of how colleagues helped her to get treatment for her own depression, and how this has made her a more effective advocate for others with untreated mental health issues.

The Social Determinants of Mental Health

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On January 14, 2016, The College for Behavioral Health Leadership presented a webinar on the social determinants of mental health with Ruth Shim, MD, MPH. The presentation focused on the social determinants of mental health and mental illnesses; those factors stemming from where we grow, live, work, learn, and age that impact our overall mental health and well-being, and those factors that contribute to mental illnesses. Although there has been considerable recent focus on the social determinants of physical health, there has been surprisingly little emphasis on the social determinants of mental health. Special consideration was given to the social determinants of mental health, as they are largely neglected with regard to their role in causing and worsening mental illnesses. These underlying causes of mental illnesses are modifiable precursors to behavioral risk factors, and are largely responsible for social injustice and mental health inequities. Dr. Shim provided an overview of important concepts and present evidence that supports the existence of these determinants. She will also discuss research, policy, and practice-based solutions. A technical issue prevented the webinar from beginning until the fifth slide; we apologize for the inconvenience.

Download the Slide Deck (PDF)

National Survey of Compensation Among Peer Support Specialists

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The peer support specialist workforce has been growing and expanding since Medicaid established funding for these services in 2007. Absent from much of the research on the peer support specialist workforce has been a detailed national review of wages and compensation. The genesis for this study began at The College for Behavioral Health Leadership during an annual summit, with the recognition that leaders in the peer support services field did not have any reasonable benchmarks for compensation standards.

In order to address the focus of this study two surveys were constructed. One was designed for peer support specialists to report their current compensation (N = 1,608). A second survey was developed as a comparison for organizations who employ peer specialists (N = 271). Non-probability sampling methods were used and three leading consumer organizations (Depression and Bipolar Support Alliance, International Association of Peer Supporters, and New York Association of Psychiatric Rehabilitation Services) promoted and disseminate the surveys.

The findings of this study illustrate that there is diversity among the current national structure for the wages of peer specialists. This includes significant differences in average compensation rates between those who work all different hours ($15.42) and only full-time ($16.36). There are also different wage rates among the types of organizations (consumer and peer run organizations, community behavioral health organizations, health care provider organizations, inpatient psychiatric facilities, and health plan and managed care organizations) that employ this workforce. An analysis of the wages of peer specialists in the 10 US Department of Health and Human Services regions also demonstrates geographic differences in compensation rates and compares regional and national averages. Inequities in compensation rates are also noted between male and female peer specialists, with men receiving on average in excess of $2.00 more per hour than women. The implications for the findings of this study are discussed and include the need for greater attention and focus on the wages of the peer specialist workforce.

Using My Cultural Voice: Health Activation from a Cultural Perspective

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This recording is from a webinar presentation on November 12, 2015. The webinar provided an approach and resources to facilitate authentic communication between service recipients and providers. This new approach and resource is called “Cultural Activation Prompts,” a type of consumer health activation tool that affirms personal cultural views on health and supports the need for these views to be incorporated into all aspects of health care, particularly behavioral health care. Since the achievement of health literacy should take place in the context of culture and community, cultural activation is a necessary part of the process. This presentation will:

  1. Provide the definition of the new “Cultural Activation Prompts” tool,
  2. Describe how to facilitate culturally-oriented discussions utilizing these new cultural activation prompts, and
  3. Illustrate the intricate role of the peer specialist in this process.

Presenters:

  • Moderator: Vivian Jackson, PhD, Adjunct Assistant Professor, Georgetown University Center for Child and Human Development
  • Lenora Reid-Rose, MBA, Director, Cultural Competency and Diversity Issues, Coordinated Care Services, Inc.
  • Carole Siegel, PhD, Former Director, NKI Center of Excellence in Culturally Competent Mental Health; Research Professor, NYU School of Medicine, Department of Psychiatry
  • Sandra Mitchell, Chairperson, Disability Committee, National Action Network

Increasing the Role of Peer Support (CBHL Resource)

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On February 4, 2015, ACMHA members Harvey Rosenthal, Tom Hill, and Patrick Hendry offer a one-hour webinar about the new Peer Services Toolkit released by the College and supported through the funding of Optum. Materials from that webinar are available from the links below.

Peer-run services that promote wellness and recovery from mental health and addiction-related conditions have emerged as an essential key element in new designs aimed at improving health care outcomes and qualities. The “Peer Services Toolkit: A Guide to Advancing and Implementing Peer-run Behavioral Health Services” looks at the nature of peer support, its origins, essential elements, core values, training and certification, outcomes, providing services within peer-run and traditional agencies, state-level advocacy for peer support services, working with managed care companies, and much more.

Downloads

The Future of Health Care: Entering the Shift Age – A Q&A Highlight With David Houle

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David Houle, author and futurist, brought to Summit the forces and contexts of the Shift Age and how they affect us as individuals, business people, and leaders. He looked at the future of generations, technology, IP, big data, and other topics to provide eye-opening transformations, weaving in a contextual and conceptual understanding of the huge forces and changes that are and will completely transform the health care and medical landscape in the next ten years. The Shift Age is one of, if not the most, transformative and exciting times in human history. Houle left us with suggestions for how to prepare for and adapt to this new age.

Understanding Seminal Moments – A Leadership Tool

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Dr. AJ Robinson, CEO, Symphonic Strategies, led participants at the 2014 ACMHA Summit – “Leading the Future of Health” – through a model and several exercises to improve leadership skills in leading change. In this excerpt, Dr. Robinson speaks about knowing your history and defining seminal moment. He then leads the audience through a collective exercise. ACMHA member Dr. Ron Manderscheid ends the clip by providing an outline of what participants define as seminal moments in behavioral health.