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Workforce Solutions Jam | Extending the Behavioral Health Workforce: Maximizing Existing Roles

Beginning in January, the Workforce Solutions Partnership will be launching a four-part webinar series titled Extending the Behavioral Health Workforce: Innovative Strategies for Integrated Care. This series showcases scalable, practical innovations that expand behavioral health workforce capacity while preserving quality of care. Each session explores a distinct strategy, from enhancing existing roles to leveraging lived experience and technology, to help organizations meet rising demand through integrated, community-centered approaches.

Maximizing Existing Roles: Practical Strategies to Expand Capacity and Strengthen Integrated Care

Session Description
The behavioral health field is facing a critical workforce shortage, one that affects both the present and the future. By 2038, the Health Resources and Services Administration projects shortages of nearly 99,780 mental health counselors and 77,050 addiction counselors. This session, the first in a four-part series, explores how organizations can leverage traditional workforce extender roles, such as care managers, behavioral health technicians, and medical assistants to alleviate clinician burden, improve access, and enhance integrated care models.

Suggested Learning Objectives

  1. Explore how workforce extender roles can offset clinician workload by supporting administrative tasks, care coordination, and routine check-ins.
  2. Learn about effective integration of extender roles within team-based settings, through role redesign examples and workflow innovations.

Audience: We welcome all who are interested in behavioral health workforce expansion. The material is primarily structured to provide maximum value to clinicians and clinical leaders.

Speaker Information

Dr. Ken Hopper

Dr. Ken Hopper, MD, MBA Dr Hopper is a board-certified psychiatrist and healthcare innovator with over 30 years of experience advancing neurobehavioral science, population health, and value-based care. Dr. Hopper has designed and implemented transformative initiatives that improve individual and system-wide health outcomes by bridging science and operational excellence.

He is actively participating in several innovative and targeted projects designed to improve health system collaboration, cost-efficiency, and outcomes. At The Hopper Group, his team-based practice, Dr. Hopper continues to innovate by employing and refining registry-centered team care, lifestyle principles, and targeted cognitive techniques.

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During his tenure as National Medical Director of Integrated Care at Anthem’s Government Business Division and Chief Medical Officer/VP of Clinical Innovation at Humana’s Behavioral Division, Dr. Hopper led or co-led groundbreaking initiatives, including integrated case management and the nationwide implementation of the Collaborative Care Model (AIMS Center, U. Washington). These and many other programs delivered measurable results, advancing proactive care and principles of the Quintuple Aim long before the term was coined.

As Professor and Assistant Dean of Health Systems Science Education at the Alice L. Walton School of Medicine, Dr. Hopper applied his extensive knowledge of America’s health systems and hands-on expertise in healthcare design to the early phases of curricular design. Dr. Hopper also contributed to the health systems curriculum at the TCU Marion Burnett School of Medicine where he also served as an inaugural physician development coach.

Dr. Hopper has served as President of the Texas Academy of Psychiatry and co-authored multiple papers and guidance tools in association with the National Council’s Medical Director Institute and the American Psychiatric Association.

Jenna Parro, MHA

Jenna Parro, MHA is Director of Cross System Strategy and Practice at Meadows Mental Health Policy Institute, where she leads mental health systems change across colleges and communities. With over a decade of experience in public health and community impact, Jenna specializes in designing scalable frameworks that bridge organizational boundaries to address complex challenges. At the Meadows Institute, she partners with colleges and universities, developing comprehensive approaches to campus mental health while also creating new behavioral health pathways that address critical workforce shortages and promote economic mobility.

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In her previous role at Dell Medical School at The University of Texas at Austin, Jenna built coalitions focused on addressing social and structural drivers of health in communities. Her expertise spans strategic partnership development, systems analysis, and translating complex research into actionable policy and practice solutions. Jenna began her career as a health educator directly serving college students, which allows her to bring a deep understanding of direct service delivery to her current systems-level work. She holds an undergraduate degree in Anthropology from The University of Texas at Austin and completed a Master of Health Administration at Texas State University. 

Dr. Garima Singh

Dr. Garima Singh is a triple board–certified physician in Child and Adolescent Psychiatry, General Psychiatry, and Addiction Medicine. She serves as adjunct faculty in the Department of Psychiatry at the University of Missouri, participates as an expert panelist for the ECHO Child and Adolescent Psychiatry program, and is the president of the Missouri Psychiatry Physician Association. 

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Deeply passionate about evidence-based medicine, Dr. Singh is committed to integrating cutting-edge research and novel clinical innovations into everyday practice. Her work emphasizes the seamless integration of medical and behavioral health services, ensuring that care is both comprehensive and patient-centered. 

In her current role, Dr. Singh focuses on transformative healthcare delivery models, including telehealth and integrated, collaborative care systems, with a particular emphasis on improving access in rural and underserved communities. 

Beyond her clinical and academic work, Dr. Singh is dedicated to empowering the next generation of leaders. She actively mentors young professionals, supports leadership development, and contributes to building platforms that foster training, growth, and innovation across the behavioral health and medical fields. 

Series Topics

Session 1: Maximizing Existing Roles (January 2026)

Session 2: Training the Allied Workforce (February 2026)

Session 3: Technology as an Extender (March 2026)

Session 4: Lived Experience as a Resource (April 2026)

Background

The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.

The Workforce Solutions Partnership is the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.


Event Series (See All)

January 20 @ 1:00 pm 2:00 pm EST