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Workforce Solutions Jam | Resilience in Action 2nd Session: Applied Improvisation and Strengthening Relational Responsiveness
Workforce Solutions Jam | Resilience in Action 2nd Session: Applied Improvisation and Strengthening Relational Responsiveness
Tuesday, November 18, 2025 | 10:00 am PT / 11:00 am MT / 12:00 pm CT / 1:00 pm ET
Event Length: One Hour
This webinar is hosted as a partnership between the College for Behavioral Health Leadership (CBHL), The National Council for Mental Wellbeing, and Health Management Associates (HMA).
Resilience is important at every level in today’s climate. The BH workforce faces clients in need of increasing resilience. At the same time, the workforce needs organizational culture and supervision attention to their resilience. In October, we heard multiple strategies for building resilience. In November’s session, we will focus on the use of applied improvisation techniques to support communication and techniques for the workforce to engage clients and for leaders to engage the workforce. The interactive session will highlight the Attune-Affirm-Advance framework and identify how each component contributes to responsive and human centered communication. We will also hear additional ideas for how leaders build resilient cultures in times of disruptive change.
Join us for the November Workforce Solutions Jam to dive into the use of improv techniques, practice a new skill, and have some fun in learning skills for building resilience. Our panelists, who are industry experts, will engage participants and provide a demonstration of these new skills.
What you’ll learn:
- Principles of Applied Improvisation: How applied improvisation including “Yes, and” can support core communication, strengthen relationships, engagement and collaboration in behavioral health.
- Explain and Demonstrate the Attune-Affirm-Advance framework: to enhance communication engagement
- Leadership: Additional ideas on leaders roles in building resilience in the workforce.
Speaker Information
Suzanne Daub, LCSW, is a leading expert and nationally recognized trainer in integrated healthcare who knows how to help clients design, scale, and evaluate behavioral integration into primary care and wellness culture. She is a coach who believes building quality integrated systems of care means committing to the people who deliver the work and empowering service users. She is best known for her leadership style, which inspires those who serve vulnerable populations to embrace responsibility for transforming the way healthcare is delivered. She is passionate about a “no wrong door” approach to integrated care and works across systems to ensure individuals and families get whole-person, recovery-oriented services regardless of where they seek help.
Ms. Daub has more than 30 years of experience in direct patient care, program administration, and managed care. For 18 years, she served as director of behavioral health at a multisite federally qualified health center in Philadelphia where she integrated care using the Behavioral Health Consultation model. She co-founded the largest network of primary care behavioral health providers in the country and was recognized by the Pennsylvania Association of Community Health Centers with the Innovations Award.
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When health disparities among people with serious mental illness were recognized, Ms. Daub brought her integrated care skills to community mental health organizations across the country as a senior integrated care consultant for the National Council for Behavioral Health.
Immediately prior to joining HMA, she was the senior director of integrated care initiatives for UPMC/Community Care Behavioral Health, Pennsylvania’s largest Medicaid behavioral health managed care organization. She led the scaling of behavioral health homes to 65 organizations serving adolescents, adults, and individuals receiving opioid treatment.
Ms. Daub earned a master’s degree in social work from Smith College School for Social Work and a postgraduate certification in marriage and family therapy. She is published in the area of integrated care workforce development. She serves on the Board of Directors for the Collaborative Family Healthcare Association and has an active clinical practice.
Marsha Johnson, LCSW, is a coach and consultant who believes that when people are supported in realizing their potential, everything else—programs, teams, and community impact—is strengthened. Her work focuses on the intersection of people, process, and structure, helping organizations bring more empathy and purpose into their work.
Marsha has held leadership roles across nonprofit and for-profit sectors, from start-ups to established enterprises. She draws on her background in human behavior, organizational design, change management and implementation science to help leaders and teams tackle the real, thorny challenges of crafting effective organizations where people can make meaningful contributions.
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Before launching her consultancy, Marsha led top-performing teams in public healthcare consulting and served for many years in healthcare organizations in roles ranging from direct service to executive leadership. Her work spanned workforce and leadership development, community partnerships, employee engagement, and care redesign. At the Urban Health Institute at Cooper Health System, she led initiatives that transformed employee engagement—from the second lowest to the second highest performance across the health system within two years. As Chief Learning Officer at the Camden Coalition for Healthcare Providers, she developed the RELATE supervision model, a nationally recognized framework for fostering high-performing interprofessional teams in complex care.
Marsha earned her master’s in social work from Smith College and is a Certified Facilitator in DiSC® and Five Behaviors® and completed Prosci change management training. Outside of work, you’ll likely find her in the garden, planning her next dinner gathering, or keeping up with her two teenage daughters.
Background
The Workforce Solutions Jam is a monthly webinar to build national momentum and encourage collaboration through the Workforce Solutions Partnership. The partnership is leveraging Collective Impact to address the workforce crisis, and using a cross-sector approach to address the long-standing challenges for expanding and solidifying the behavioral health workforce.
The Workforce Solutions Partnership is the new name for the partnership between the National Council for Mental Wellbeing, Health Management Associates and the College for Behavioral Health Leadership. The Center for Workforce Solutions continues to operate as an initiative of the National Council.
November 18, 2025 @ 1:00 pm – 2:00 pm EST