Offered in partnership with Health Management Associates (HMA).
The healthcare industry is constantly evolving and requires a workforce that is responsive and able to lead and adapt to changes. Healthcare professionals are continually asked to incorporate new services, care models, quality measures, and process improvements into daily work. While clinical innovations and operational improvements are promising, there is growing recognition of the gap between plans to implement them and actual implementation. This has created an entire field of study, implementation science, to close this gap.
Health Management Associates (HMA) has extensive leadership, operational, and clinical expertise working directly with health systems, health plans, providers, foundations, community-based organizations, and associations and can help clients understand and use implementation science informed approaches for successful change. Drawing on this experience, we developed the HMA Implementation Accelerator, a leadership development framework that utilizes implementation science to address on-the-ground challenges and lead successful implementation efforts. This presentation will cover the framework and components of Implementation Accelerator.
Learning Objectives:
At the end of this webinar, participants will be able to:
- Identify common barriers to successful project implementation
- Describe skills needed to successfully lead project implementation
- Review evidence-based principles to develop leadership skills
- Outline project-based, skill development process to build implementation leaders
Speaker Information
Suzanne Daub, LCSW
Suzanne Daub is a licensed clinical social worker with over 30 years of experience in direct patient care, program administration, managed care, and integrated behavioral health. A nationally recognized leader in integrated care, Ms. Daub is passionate about a “no wrong door” approach to care and works across systems to ensure individuals and families get whole-person, recovery-oriented services regardless of where they seek help. She has published in the area of integrated care workforce development, and as trained coach, provides practice coaching and mentoring in projects related to strengthening leadership, process and quality improvements, team-based care, and other system redesigns. Ms. Daub’s expertise includes designing and facilitating large scale quality improvement learning collaboratives. She is trained in several facilitation approaches designed to activate and distribute participation, including Dialogic Organizational Development and Liberating Structures. Immediately prior to joining HMA, Ms. Daub served as senior director of integrated care initiatives for UPMC/Community Care Behavioral Health. She earned a Master of Social Work from Smith College School for Social Work and has postgraduate training in leadership coaching. Ms. Daub served on the Board of Directors for the Collaborative Family Healthcare Association and has an active clinical and coaching practice.
Marsha Johnson, MSW, LCSW
Marsha Johnson is a leader in complex care program development, integrated health delivery, curriculum development, and workforce and leadership development. She is passionate about building a resilient workforce and systems to meet the demands of the safety net environment and deliver quality, comprehensive care to complex populations.
Marsha’s broad clinical expertise includes individual and group psychotherapy, behavioral health consultation in the primary care environment, psychosocial interventions for group medical visits, batterers intervention, and supervision/training of students in health professions. She spent 12 years working in the federally-qualified health center environment where she guided the behavioral health program from co-location to full integration to improve care for patients with chronic disease including mental illness and substance use disorders. She currently maintains a private practice focused primarily on the delivery of dialectical behavior therapy.
As a member of the innovation team at the Urban Health Institute at Cooper Health System, Marsha brought her expertise to the redesign of ambulatory care services for the Medicare and Medicaid populations. She designed and implemented care transitions programs, integrated health coaching into primary care, and launched collaborative care planning with community-based services.
Prior to joining HMA, Marsha served as chief learning officer leading technical assistance and educational programs aimed at the development of complex care eco-systems in communities across the country. In partnership with academic institutions, she successfully scaled an interprofessional training program utilizing experiential learning to advance understanding of the impact of social determinants of health. She was also instrumental in the development and activation of the strategic plan of the National Center for Complex Health and Social Needs.
Elizabeth Wolff, MD, MPA
Elizabeth Wolff, MD, MPA is a physician executive who utilizes her expertise in population health, quality improvement, and practice operations to transform primary care to align with value-based care.
Dr. Wolff is a family physician who began her career at an FQHC in Manhattan and was subsequently promoted to Medical Director where she oversaw clinical quality and operations of 30 residents, NPs, and physicians. In this role she guided implementation of Epic electronic medical records as a Super User, created templates, and trained new physicians on its use. During her tenure she supervised their first and subsequent accreditation by The Joint Commission, which they passed with much commendation. Operationally, she increased productivity of attending physicians by 20%.
She came to HMA from Northwell Health, an $11B health system, where she served as the medical director for complex care management. In that role, she expanded care management to 40 primary care sites undergoing patient-centered medical home (PCMH) transformation, strategically realigned the team to prioritize patients in full-risk and other value-based arrangements and oversaw the integration of behavioral health services into 17 primary care practices. Dr. Wolff has also held numerous leadership positions in public health and not-for-profit health systems and oversaw clinical quality and operations.
Since joining HMA, Dr. Wolff has coached executives by using formal assessments and working with them to identify and attain their goals. She has coached leadership teams in change management and new program implementation. She has assisted FQHCs to implement behavior health integration, create care teams, develop care management programs, and optimize clinical operations. Additionally, she has led strategic planning initiatives. With an expertise in quality improvement, Dr. Wolff has helped behavioral health independent practice associations (IPA) create quality improvement infrastructures.
Dr. Wolff graduated magna cum laude from the College of William and Mary. She attended medical school at Weill Cornell Medical College and received a Master of Public Administration at New York University Wagner School of Public Service. Dr. Wolff is a board-certified family physician and completed her residency at the University of Rochester.
